Part-Time Front-of-House Leader

Bandai Namco Amusement Europe Ltd; Tamworth; On-site; GBP 12,000 - 17,000; Part time

Job summary

Bandai Namco Amusement Europe Ltd in Tamworth is hiring a Restaurant Supervisor to lead our front-of-house team during 20-hour-per-week contractual shifts and deliver an outstanding customer experience. You will support daily restaurant operations, maintain high service standards, and mentor staff to create a welcoming environment for guests and colleagues alike.

You will oversee service quality, handle guest inquiries with professionalism, and contribute to a positive, efficient workplace that

Qualifications

• Experience in a restaurant, pub, hospitality, or customer-facing role.
• Supervisory or team leadership experience is desirable.
• Strong customer service and communication skills.
• Organised, reliable, and able to work well under pressure.
• A positive attitude with the ability to motivate and support others.
• Confident in handling customer queries and challenging situations.

Responsibilities

• Lead and support the front-of-house team during shifts.
• Deliver excellent customer service and resolve issues professionally.
• Monitor service standards, cleanliness, and presentation across the restaurant.
• Assist with staff training, coaching, and development.
• Allocate duties and ensure the team works efficiently.
• Support management with the smooth operation of the business.
• Lead by example and promote a positive team culture.

Skills

Customer service

Communication

Team leadership

Organised under pressure

Positive attitude

Job description

Bandai Namco Amusement Europe Ltd in Tamworth is hiring a Restaurant Supervisor to lead our front-of-house team during 20-hour-per-week contractual shifts and deliver an outstanding customer experience. You will support daily restaurant operations, maintain high service standards, and mentor staff to create a welcoming environment for guests and colleagues alike.

You will oversee service quality, handle guest inquiries with professionalism, and contribute to a positive, efficient workplace that