Guest Experience Ambassador - Arcade & Retail

Bandai Namco Amusement Europe Ltd.; Gateshead; On-site; GBP 12,000 - 18,000; Full time

Job summary

Bandai Namco Amusement Europe Ltd. is seeking a friendly Customer Service Assistant to help create memorable experiences for guests.

You will be involved in all aspects of venue operations, including customer service, retail, arcade operations, promotions, and maintaining a safe, clean, and welcoming environment. You will welcome customers, promote games and attractions, handle transactions, and support stock management and events.

Qualifications

• Experience in customer service environments.
• Ability to work across multiple venue operations.
• Good communication and interpersonal skills.

Responsibilities

• Welcome customers and provide a friendly and engaging experience.
• Deliver exceptional customer service and resolve queries.
• Promote products, games, and attractions.
• Process customer transactions accurately and efficiently.
• Support tills, arcade operations, and retail activities.
• Maintain high standards of cleanliness and presentation.
• Report faults and assist with stock management and merchandising.
• Support promotions, events and exhibitions on and off site.

Skills

Customer service

Retail sales

Arcade operations

Promotions

Teamwork

Job description

Bandai Namco Amusement Europe Ltd. is seeking a friendly Customer Service Assistant to help create memorable experiences for guests.

You will be involved in all aspects of venue operations, including customer service, retail, arcade operations, promotions, and maintaining a safe, clean, and welcoming environment. You will welcome customers, promote games and attractions, handle transactions, and support stock management and events.