Customer Service Planner

Morgan Sindall Property Services; Welwyn Garden City; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading property management company is looking for a Customer Service Planner based in Welwyn Garden City. The role involves scheduling appointments through effective communication with clients and contractors, ensuring all contractual Service Level Agreements are met. The ideal candidate should have customer service and planning experience, along with strong administration and organizational skills. Benefits include a profit share scheme, enhanced pension, and extensive well-being support.

Benefits

Profit Share Discretionary Annual Bonus Scheme

26 Days Holiday plus Bank Holidays

Enhanced Pension Plan

Westfield Healthcare Cash Plan

Life Assurance & Accident Cover

Flexible Working & Flexible Bank Holidays

Learning & Development Opportunities

Volunteering (2 days paid)

Qualifications

• Prior experience in customer service and planning in a relevant field.
• Proficient using Microsoft Office for planning and organization.
• Strong administrative skills with a keen attention to detail.

Responsibilities

• Manage high volumes of calls to schedule appointments effectively.
• Liaise with clients, subcontractors, suppliers, and supervisors.
• Ensure service level agreements are met without overpromising.

Skills

Customer Service Experience

Planning Knowledge

Strong Communication Skills

Good Computer Skills (Microsoft Office)

Organisational Skills

Job description

Permanent – Full Time – Hours per week

We are looking to recruit a Customer Service Planner to join our team, based from our office in Welwyn Garden City.

About the Role

Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephone and email.

Using our in-house system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

• Customer Service and Planning experience in social housing or similar.
• Good computer skills including Microsoft Office.
• Strong administration, organisational and communication skills.
• Technical background would be advantageous.
• Planning knowledge of what works can be sequenced or can be undertaken concurrently.
• Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
• Ability to communicate with different stakeholders at different levels
• Passionate about service delivery and customer satisfaction.

Benefits

• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday plus Bank Holidays
• Enhanced Pension Plan
• Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription