Customer Service Planner

Johnson Controls; Sunbury-on-Thames; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent technology company in Sunbury-on-Thames is seeking a Planner/Dispatcher to support installation teams through effective scheduling and resource management. The role involves maximizing engineer productivity, managing customer appointments, and ensuring timely material orders. Ideal candidates will have customer service experience and be computer literate. Competitive salary and comprehensive benefits are offered.

Benefits

Competitive salary

25 days of annual leave

Pension plan with up to 7% employer contribution

Exclusive discounts on products

Career development opportunities

Qualifications

• Experience in customer service is essential.
• Proficiency in computer usage and scheduling software.

Responsibilities

• Manage all inbound and outbound telephone activity.
• Maximise engineer productivity through optimised scheduling.
• Coordinate material ordering for customer visits.
• Provide job details to engineers for next-day tasks.

Skills

Customer Service experience

Computer literate

Job description

What you will do

Our Planners/Dispatchers provide support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of no-shows kept to a minimum.

What we offer

• Competitive Salary:Reflecting your skills and experience.

• Generous & Flexible Leave Entitlement: 25 days of annual leave

• Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.

• Comprehensive Benefits:Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.

• Exclusive Discounts:With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.

• Career Development:Extensive opportunities for growth and advancement.

How you will do it

• Manage all inbound and outbound telephone activity, providing cover for all areas within the UK.

• Maximise engineer productivity through optimising the utilisation of available resource, ensuring diaries are fully booked and correct hours are assigned for all work

• Maximise resource utilisation, direct and sub contractor labour where available, with a view to minimising downtime/lead times

• Ordering the material in a timely manner for customers visits, liaising with third party providers to ensure lead times are understood and agreed with the customer

• Support in-field activities which the Planner can impact, such as providing job details to engineers for work the next day, payment for up sales on the day, scheduling return visits as required.

What we look for

Required

• Customer Service experience

• Computer literate

Preferred

• Scheduling / planning experience

• Industry experience