Customer Service Order Processor

HR GO Recruitment; Widnes; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Order Processor in Widnes. This full-time, permanent role involves managing electrical product inventory and supporting the sales team with technical expertise and order processing. The ideal candidate will have electrical wholesale experience, strong communication skills, and the ability to thrive under pressure.

Qualifications

• Experience in electrical wholesale is ideal.
• Ability to prioritise workload effectively.
• Capability to maintain technical knowledge of product ranges.

Responsibilities

• Oversee inventory management for electrical products.
• Order processing for electrical orders.
• Collaborate with sales, procurement, and logistics teams.

Skills

Electrical Wholesale Experience

IT literate

Excellent verbal and written communication skills

Good knowledge of the industry

Self-motivated

Ability to work as part of a team

Job description

Position: Customer Service Order Processor

Location: Widnes

Job Type: Full-Time, Permanent

Job Overview:

As the Customer service order processor you will be responsible for managing and optimising electrical product inventory, handling, and distribution within a branch of the sales department. You will ensure efficient inventory management and coordination with sales, procurement and logistics teams.

Duties:

• Oversee inventory management for electrical products, ensuring accurate tracking and stock levels.
• Order processing for electrical orders.
• Provide technical and product support to the sales team.
• Implement best practices for warehouse organisation, storage, and product handling.
• Collaborate with procurement, logistics, and sales teams to streamline operations.
• Coordinate with warehouse staff on proper handling, storage, and distribution of electrical products.
• Coordinate inbound and outbound shipments to meet customer demands and delivery timelines.
• Utilise warehouse management systems (WMS) and other software tools for tracking and reporting.

Skills and Requirements:

• Electrical Wholesale Experience is ideal.
• IT literate
• Excellent verbal and written communication skills
• Good knowledge of the industry
• Ability to take instructions and work under minimal supervision.
• Able to self-motivate
• Able to prioritise workload effectively and work under pressure.
• Ability to maintain technical knowledge of product ranges.
• Capable of interpreting customers' needs where appropriate.
• Ability to work as part of a team.
• Willingness to undertake training to improve capability in the role.

If you are interested, please contact Nicola at 0151 439 3051 or email [e-mail]