Customer Service Operative

Bridge Recruitment UK Ltd; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a full-time Customer Service Operative in Cheam, UK. The role involves delivering exceptional customer service, answering calls, and managing service appointments. Candidates should have excellent communication skills and experience in a busy customer service environment. This full-time, permanent position offers a competitive salary of £25,667 per year, with shifts alternating between 8am - 5pm and 9am - 6pm. An ideal candidate thrives in a fast-paced setting and demonstrates exceptional customer care.

Qualifications

• Previous experience in a customer service/call centre role preferred.
• Must be able to work in a busy and high-pressured environment.
• Exceptional customer service skills.

Responsibilities

• Achieve exceptional standards of customer service.
• Answer calls from customers and facilitate appointments.
• Plan engineers' work and diary management.

Skills

Excellent communication skills

Customer service experience

Organisational skills

Ability to work under pressure

Initiative

Job description

Customer Service Operative

Location : Cheam

Salary : GBP25,667 per year. Increases after probation

Hours : Alternate shifts are 8am - 5pm, then 9am - 6pm. 1 Saturday per month.

Job type : Full-time, permanent

Bridge Recruitment is helping one of our established clients recruit for an experienced Customer Service Operative to join their ever-expanding team.

Responsibilities of the Customer Service Operative :

• Achieve exceptional standards of customer service and always deliver The Perfect Repair
• Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions
• Plan engineers work
• Carry out engineer diary management
• Book service appointments
• Approve engineers' timesheets
• Monitor and action escalation reports
• Support the gas department with administration tasks

Requirements of the Customer Service Operative :

• Must be able to work in a busy and high-pressured environment
• Must be able to handle challenging calls and remain calm under pressure
• Excellent communication skills at all levels (both written and verbal)
• Previous experience in a customer service / call centre role preferred
• Gas / Home maintenance experience preferred, but not essential
• Exceptional customer service skills
• Understanding delivery of best value and continuous improvement
• Good organisational skills
• Demonstrate initiative and a good work ethic
• Openness to learning

If you feel like you meet the above criteria for the Customer Service Operative role, then please apply now