Automotive Customer Experience Specialist

Motofix Group; Exeter; On-site; GBP 20,000 - 33,000; Full time

Benefits offered by this job

Excellent salary

Saturday rota payments

30 days annual leave

Pension scheme

Training and development

Long service rewards

Well-being services

Uniform and PPE

Life insurance

Job summary

Motofix Group is seeking a Customer Service Advisor to be the public face of our repair journey. You will deliver friendly, professional support and handle administrative tasks to ensure a smooth customer experience.

You will greet customers, schedule repairs, guide them through claims, keep accurate records in repair management systems, and respond to inquiries via phone and email. You will also identify opportunities to upsell services to add value for the business.

Qualifications

• 5 years' experience in a customer-facing role preferred.
• Experience in automotive environment advantageous.

Responsibilities

• Provide a professional and welcoming meet-and-greet service to customers.
• Schedule vehicle repair bookings and ensure smooth workflow.
• Assist customers through the repair claims process with clear guidance.
• Maintain accurate records in repair management systems to track progress and interactions.
• Handle insurance excess payments accurately.
• Respond promptly to inquiries via phone, email and other channels.
• Identify opportunities to upsell additional services to enhance value.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Upselling

Tools

Repair management systems

Microsoft Office

Job description

Motofix Group is seeking a Customer Service Advisor to be the public face of our repair journey. You will deliver friendly, professional support and handle administrative tasks to ensure a smooth customer experience.

You will greet customers, schedule repairs, guide them through claims, keep accurate records in repair management systems, and respond to inquiries via phone and email. You will also identify opportunities to upsell services to add value for the business.