Customer Service

Frontline.Live; Greater London; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A charitable organization in the UK is seeking a part-time volunteer for the Customer Service role to connect frontline workers with suppliers. You will validate supplier needs, foster relationships, and ensure that the necessary resources are promptly provided. This flexible position allows you to mold your hours to fit your lifestyle while making a meaningful impact during the Covid-19 crisis. Excellent communication skills are essential for this role.

Qualifications

• Strong problem-solving skills.
• Ability to connect suppliers with frontline workers quickly.

Responsibilities

• Validate & add suppliers and needs to the map.
• Connect suppliers and supplies to those raising needs.
• Build relationships with suppliers and needs raisers.
• Update the list of preferred suppliers.
• Identify story-worthy insights on suppliers and needs raisers.

Skills

Results oriented

Communication skills over phone and email

Job description

Customer Service - Needs Matching Volunteer

• Part-time

Frontline.Live harnesses the power of live, open data, to connect people in crisis with the resources they need. Currently, Frontline.Live is working hard to connect UK frontline healthcare workers with the PPE they lack, to aid in the Covid-19 crisis.

By collecting, visualising and analysing data from suppliers & people in need, we show political and procurement bodies a more effective, more efficient and more human way of meeting needs in a time of crisis.

The Needs Matching Team is here to make sure our frontline workers have their needs met as quickly as possible. We are part customer service and part detective, with a major in problem solving!

You will be responsible for connecting every frontline worker who needs equipment, with the suppliers who have it. Specific responsibilities may include:

• Validate & add suppliers and needs to the map
• Connect suppliers and supplies to those raising needs
• Foster and build relationships with suppliers and needs raisers
• Update the list of preferred suppliers
• Identify story worthy insight on suppliers and needs raisers

• Results orientated & driven
• Comfortable communicating with need raisers and suppliers over phone and email

Frontline.Live has recently gained official charity status, and for now is entirely staffed by volunteers. This volunteer position is entirely mouldable to your own living and working situation, and we'd love to hear from you, and how this might work for you.