Customer Service & Marketing Associate

Career Makers; Salford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A well-established importer and wholesaler is seeking a Customer Service & Marketing Associate to join their Manchester-based team. This full-time role involves providing excellent customer service and supporting marketing activities such as email campaigns and social media management. The ideal candidate will be confident in using Microsoft Office and have prior experience in customer service or marketing support roles. This position offers opportunities for skill growth in a supportive team environment.

Benefits

Supportive team environment

Early finish every Friday

Skill growth opportunities

Qualifications

• Experience in customer service or marketing support roles is required.
• Confident using Microsoft Office applications.
• Familiarity with email marketing platforms like Mailchimp.

Responsibilities

• Act as the first point of contact for customers.
• Manage email marketing campaigns and social media content.
• Handle customer queries via phone and email.

Skills

Customer service experience

Marketing support experience

Microsoft Office proficiency

Email marketing familiarity

Social media skills

Strong communication skills

Organizational skills

Self-motivated

Tools

Microsoft Office

Email marketing platforms

Social media platforms

CRM systems

Job description

Job Title: Customer Service & Marketing Associate

Location: Manchester (Office-Based)

Hours: Monday – Thursday 9:00am–4:00pm, Friday 9:00am–3:00pm

Job Type: Full-Time

About Us

We are a well-established importer and wholesaler specialising in giftware, home décor, and memorial ornaments. Our products bring comfort, beauty, and sentiment to homes and hearts across the UK. As our business continues to grow, we’re looking for a proactive and personable Customer Service & Marketing Associate to join our friendly Manchester-based team.

Role Overview

This role combines customer service excellence with hands‑on marketing support. You’ll be the first point of contact for customers, helping with enquiries and orders, while also managing marketing activities such as email campaigns, social media content, and product promotions. Alongside this will be the back‑end management of our website.

Key Responsibilities

Customer Service

• Respond to customer queries via phone and email in a prompt and professional manner
• Process orders and update customer records accurately including taking payments
• Handle complaints or returns with a positive, solution‑focused attitude
• Liaise with warehouse / logistics teams and carriers to ensure timely delivery and resolution of any issues
• Maintain strong product knowledge to assist customers effectively

Marketing Support

• Creating and sending regular email marketing campaigns
• Manage and update company website plus any social media platforms (Facebook, Instagram, etc.)
• Create basic content for marketing materials (product features, seasonal promotions, etc.)Monitor and report on campaign performance and customer feedback
• Support photo shoots or new product launches with content ideas and coordination

What We’re Looking For

• Previous experience in a customer service or marketing support role
• Confident using Microsoft Office (Word, Excel, Outlook)
• Familiarity with email marketing platforms (e.g., Mailchimp etc.)
• Comfortable using social media for business purposes
• Strong written and verbal communication skills
• Organised, self‑motivated, and able to manage multiple tasks
• Friendly, approachable, and customer‑focused

Desirable but Not Essential

• Experience in wholesale, retail, or home décor sectors
• Basic graphic design skills (e.g., Canva or Photoshop)
• Understanding of CRM or stock management systems

What We Offer

• A supportive and down‑to‑earth team environment
• Early finish every Friday
• Opportunities to grow your skills in both customer service and marketing