Customer Service Manager

BM Stores; Southend-on-Sea; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retailer is seeking a Customer Service Manager for their Southend-on-Sea store. The chosen candidate will lead the checkout and cash office teams, ensuring exceptional service and team development. Experience in retail or hospitality management is essential, with strong numeracy and problem-solving skills. This role offers a competitive salary, bonus potential, and a clear career progression path within a rapidly growing company.

Benefits

Competitive salary + bonus potential

Up to 33 days' holiday

10% discount at B&M and Heron Foods

Clear career path with real progression opportunities

Exclusive colleague perks & wellbeing support

Qualifications

• Experience managing teams in retail or hospitality.
• Strong numeracy and problem-solving skills.
• A flexible, hands-on attitude with great people skills.
• Passion for retail and delivering exceptional customer service.

Responsibilities

• Lead and motivate the front-end team to deliver polite, prompt, and friendly service.
• Be a visible, approachable leader for customers and colleagues.
• Coach team members to build their skills and service confidence.
• Oversee stock and cash control procedures.
• Support a great store culture and contribute to a positive workplace.

Skills

Team management

Customer service

Numerical skills

Problem-solving

People skills

Job description

Overview

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Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK's fastest-growing retailers, and take your career to the next level.

We're recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Southend-on-Sea store. You'll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment.

Responsibilities

• Lead and motivate the front-end team to deliver polite, prompt, and friendly service
• Be a visible, approachable leader for customers and colleagues
• Coach team members to build their skills and service confidence
• Oversee stock and cash control procedures, ensuring security and compliance
• Support a great store culture and contribute to a positive workplace

Qualifications

• Experience managing teams in retail or hospitality
• Strong numeracy and problem-solving skills
• A flexible, hands-on attitude with great people skills
• Passion for retail and delivering exceptional customer service

Why join

We're entering a new chapter under inspiring leadership that's committed to growth, collaboration, and fresh thinking. Our new leader brings a clear vision, renewed energy, and a people-first approach - making this the perfect time to join us and help shape the future of B&M!

We're one of the UK's fastest-growing retailers, with over 780 stores and more on the way, so our growth means big opportunities.

• Competitive salary + bonus potential
• Up to 33 days' holiday
• 10% discount at B&M and Heron Foods
• Clear career path with real progression opportunities
• Exclusive colleague perks & wellbeing support

Ready to grow with us? Apply now and be part of the B&M journey.

B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.