Customer Service Manager

Hollyfield Personnel; Sheffield; On-site; GBP 31,000; Full time

Job summary

A growing business in customer service located in Sheffield is looking for a Customer Service Manager. This role involves leading the Customer Experience team, overseeing regional claims management, and ensuring excellent service delivery. Ideal candidates will have a background in Insurance or similar industries and strong leadership skills. This position offers a salary of £30,723 plus a potential bonus, with additional perks including 28 days of holiday and a workplace pension scheme.

Benefits

28 days holiday (including bank holidays)

Workplace Pension Scheme

Life Insurance

Eye Tests

Medical Cashplan

Yearly Flu Vaccination

Qualifications

• Ideal background in Insurance or service industries.
• Experience in leading and developing teams.
• Strong communication skills and customer focus.

Responsibilities

• Lead, coach, and develop Customer Experience Coordinators.
• Oversee end-to-end management of regional claims.
• Plan and manage regional resources effectively.

Skills

Leadership

Customer service management

Performance reviews

Job description

Job Description

Customer Service Manager

£30,723 per annum + bonus opportunity of up to £1000 per quarter

Join a growing business where your career can move forward - this role is available due to internal promotion.

Ideal background in Insurance - candidates from reactive maintenance or service industries also welcome.

Location : Sheffield, S4 | Driver required for this position – preference for candidates living locally

Hours : Monday to Friday, 8:30am – 5:00pm (40 hours per week) | 1 / 2 hr lunch

Training : Tamworth, Sutton Coldfield - 2 weeks | all expenses paid

Perks : 28 days holiday (including bank holidays), Workplace Pension Scheme, Life Insurance, Eye Tests, Medical Cashplan, Yearly Flu Vaccination

Duties & Responsibilities

• Lead, coach, and develop Customer Experience Coordinators, including performance reviews and training plans.
• Oversee the end-to-end management of regional claims, ensuring delivery within agreed SLAs.
• Plan and manage regional resources, including scheduling of technicians and trade operatives.

Act as the primary liaison between customers, insurers,...