Customer Service Manager

Morrisons; Easter Howgate; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK supermarket is seeking a Customer Service Manager in Scotland. The role focuses on empowering team members to provide top-notch customer service and managing store operations. Responsibilities include leading staff, ensuring product availability, responding to customer feedback, and delivering comprehensive training. Ideal candidates should have a strong background in customer service and leadership skills, ensuring a positive shopping experience for customers.

Qualifications

• Experience in leadership and customer service management.
• Ability to empower and support team members.

Responsibilities

• Lead and empower colleagues to deliver outstanding customer service.
• Listen and respond to customer feedback.
• Ensure market leading availability across the store.
• Manage scheduling, absence, performance, and talent conversations.
• Deliver training to team members.

Job description

We Make Morrisons...

From a Bradford market stall to the UK's fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service.

Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities.

We're recruiting for a high performing Customer Service Manager to help our business to continue to grow and succeed.

Customers are always at the heart of everything we do. Which is why we need the best, always leading by example and showcasing exceptional customer service.

Reporting into the Store Manager, you will also :

• Lead and empower colleagues to always put the customer first and deliver outstanding customer service
• Listen and respond to our customers feedback and react accordingly
• Ensure market leading availability across the store.
• Work with the other Managers in store to lead a supportive and performance driven department
• Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
• Deliver training to ensure team have the capability and confidence to deliver their role
• Enable colleagues to work with confidence across various departments