Customer Service / Logistics Coordinator ERP

Russell Taylor Group Ltd; Urmston; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading logistics and customer service provider in the UK is hiring a Customer Service & Logistics Coordinator for a permanent role. Situated in the Manchester-Trafford area, you will manage customer orders and coordinate logistics to ensure timely delivery of products. Candidates should have a minimum of 5 GCSEs including Maths and English, along with experience in UK export order processing. This position offers a salary range of £27,000-£30,000 per annum plus attractive annual benefits including profit sharing and generous holiday allowance.

Benefits

Quarterly profit sharing incentives

25 days holiday + 8 Bank holidays

Pension scheme

Qualifications

• Experience of UK export order processing and documentation management within a manufacturing company is essential.
• Strong communication skills, both written and verbal.
• Proficient in Outlook, Excel and Word.

Responsibilities

• Manage and progress customer orders, ensuring accuracy, completeness, and adherence to agreed service timelines.
• Coordinate logistics arrangements to support the timely delivery of products to customers.
• Prepare, review, and maintain shipment documentation for compliant distribution.
• Communicate proactively with internal teams for effective planning and smooth operations.
• Process sales orders using internal order management platforms, confirming order details.
• Track inventory, consignment, and distributor stock data using internal reporting tools.

Skills

Communication skills

Order processing

Documentation management

Proficiency in Outlook, Excel and Word

Education

Minimum of 5 GCSEs including Maths and English

Job description

Overview

Customer Service & Logistics Coordinator — Permanent role in Manchester- Trafford area. Salary: £27,000- £30,000 per annum (depending on experience). Additional: Quarterly profit sharing incentives, 25 days holiday + 8 Bank holiday, Pension scheme. Shifts: Monday-Friday 8am-4pm.

Due to continued growth, our client is expanding our Customer Service and Logistics function to ensure they meet evolving customer needs and maintain high standards of service.

The Role

• Manage and progress customer orders, ensuring accuracy, completeness, and adherence to agreed service timelines.
• Coordinate logistics arrangements to support the timely delivery of products to customers.
• Prepare, review, and maintain shipment documentation to support compliant domestic and international distribution.
• Communicate proactively with internal teams to ensure effective planning and smooth day-to-day operations.
• Process sales orders using internal order management platforms, confirming order details and coordinating dispatch activity with operational teams.
• Maintain accurate customer, order, and shipment records across internal systems and databases, ensuring documentation is stored and retained in line with regulatory and audit requirements.
• Respond to customer enquiries within defined service standards, providing interim updates where required and escalating risks to fulfilment, compliance, or service quality to appropriate stakeholders.
• Track inventory, consignment, and distributor stock data using internal reporting tools, supporting accurate billing and appropriate stock availability.
• Ensure all shipments are arranged in line with applicable transport regulations and internal operating procedures.
• Work closely with commercial, operational, and logistics teams, as well as external partners, to support order fulfilment, resolve service issues, and maintain customer satisfaction.
• Collaborate with colleagues in similar roles to share workloads, manage shared communication channels, and provide cover during periods of absence.
• Support cross-functional teams to maintain consistent service standards across assigned customer groups.
• Provide operational support for team members as required, including managing shared inboxes and workload distribution.

The Person

• Minimum of 5 GCSE's including Maths and English
• Experience of UK export order processing and documentation management within a manufacturing company is essential
• Strong communication skills, both written and verbal
• Proficient in Outlook, Excel and Word

Important Information

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