Customer Service Leader – Transport Operations & Growth

Aptean; East Midlands; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading technology solutions provider in Enderby, UK, is seeking a Manager for Customer Service. This full-time role involves managing a team to enhance customer satisfaction, analyze service processes, and ensure operational efficiency. Prior experience in transport isn't essential; problem-solving skills and adaptability are key. You'll enjoy competitive pay and career development opportunities in a flexible working environment.

Benefits

Competitive pay

Robust benefit plans

Career development opportunities

Qualifications

• Experience managing a team is essential.
• Ability to solve problems efficiently and with a solution-based mindset.
• Good presentation and interpersonal skills.

Responsibilities

• Manage the customer services team, set objectives, and review performance.
• Utilize the EVENT platform for monitoring operations.
• Respond promptly to customer queries and act during high workloads.

Skills

Team management

Problem solving

Communication skills

IT skills

Stakeholder relationship management

Job description

A leading technology solutions provider in Enderby, UK, is seeking a Manager for Customer Service. This full-time role involves managing a team to enhance customer satisfaction, analyze service processes, and ensure operational efficiency. Prior experience in transport isn't essential; problem-solving skills and adaptability are key. You'll enjoy competitive pay and career development opportunities in a flexible working environment.