Customer Service Launchpad: Fast-Paced Growth

Printed.com; Cramlington; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading online print shop is looking for an enthusiastic Customer Service Representative in Cramlington. This role is crucial for career advancement within the company, where team members often progress to other functions quickly. Responsibilities include managing customer queries across various channels, ensuring timely resolutions, and supporting team objectives. Benefits include 22 days holiday, staff discounts, and access to a perks portal. Join a dynamic team focused on customer satisfaction and personal growth.

Benefits

22 days holiday rising to 25

Staff discounts & Friends and Family discounts

Breakfast and drinks provided

Charity day per annum supported

Summer and Christmas Parties

Street food days

Access to Perkbox portal

Qualifications

• Demonstrate good telephone manner, understanding and empathy skills.
• Ability to apply common sense understanding to carry out detailed written or oral instructions.
• Must have a high level of accuracy.
• Able to demonstrate initiative and ability to prioritize.
• Ability to work within a fast paced environment.
• Able to effectively multi-task.

Responsibilities

• Deal effectively with customers on a daily basis in a polite and professional manner.
• Respond to emails efficiently, follow up with calls as required.
• Ensure all problems or complaints are dealt with timely including arranging reprints or processing refunds/discount codes.
• Responsible for review of reprinted jobs prior to dispatch.
• Tracking deliveries with courier service and recording relevant information.
• Managing returned jobs via courier service.
• Accurately log all calls throughout the day.
• Deal with immediate contact channels on a daily basis i.e., calls, chat service, social media.
• Respond to reviews on Trustpilot.

Skills

Good telephone manner

Understanding and empathy skills

High level of accuracy

Ability to prioritize

Fast-paced environment adaptability

Multi-tasking ability

Job description

A leading online print shop is looking for an enthusiastic Customer Service Representative in Cramlington. This role is crucial for career advancement within the company, where team members often progress to other functions quickly. Responsibilities include managing customer queries across various channels, ensuring timely resolutions, and supporting team objectives. Benefits include 22 days holiday, staff discounts, and access to a perks portal. Join a dynamic team focused on customer satisfaction and personal growth.