Customer Service Expert - German Speaking

Robert Bosch Group; Liverpool; On-site; GBP 25,000 - 36,000; Full time

Job summary

Robert Bosch Group in Liverpool is seeking a Customer Service Expert (German-speaking) to deliver personalised customer experiences across channels, including phone, email, and chat. You will understand customer needs, cover the full customer journey, and collaborate with partner network stakeholders to resolve inquiries.

Applicants should have strong German and English skills, be passionate about automotive topics, and thrive in a start-up-like environment with evolving processes.

Qualifications

• Significant experience in customer service, ideally automotive.
• Fluent in German and English, both written and spoken.
• Ability to tailor information to individual customer needs.
• Strong communication and problem-solving skills.
• Experience with CRM tools and MS Office.

Responsibilities

• Provide personalised customer experiences via phone, email, chat, and possibly social media.
• Understand customer requirements and build rapport.
• Support customers across the full journey and various services.
• Collaborate with partner network stakeholders during interactions.
• Develop knowledge of vehicles and services to explain benefits.

Skills

German language proficiency

English language proficiency

Customer service experience

CRM tools

MS Office

Team player

Tools

CRM software

MS Office

Job description

Customer Service Expert - German Speaking

• Full-time

Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch.

For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 37 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.

To achieve the objectives of our growing site in Liverpool we are looking for ambitious and experienced Multi-Lingual Customer Service Experts to join one of our automotive campaigns for a multi-purpose 4x4 brand.

Your Responsibilities:

• Providing personalised and inspiring customer experiences that bring the brand to life in a ‘sales through service’ approach via phone, email, chat and potentially social media
• Engaging with customers to gain a full personal understanding of their requirements
• Covering an expanding scope of services to support customers across the full customer journey
• Managing customer interactions involving stakeholders from the partner network
• Developing a deep understanding of vehicles and services and their benefits for customers’ work, adventure or outdoor life
• Ensuring personal Key Performance Indicators and Service Level Agreements are achievedProviding feedback for ongoing improvement of processes

Requirements:

• Candidates will have significant experience of working in a customer service environment, ideally within the automotive industry
• A passion for 4x4 in combination with a customer-centric mindset
• Excellent verbal and written communication skills in German as well as in English.
• Strong communication skills with the ability to tailor information to individual customer needs
• Good social and interpersonal skills
• Good listening and problem-solving skills
• Quality focused with attention to detail
• A genuine interest in the campaign brand
• Ability to build rapport and relationships with customers whilst empathising with the customer enquiry
• Enjoys working in a start-up environment with dynamic changes to the process landscape
• Team player with a positive approach and drive to take responsibility for resolution of customer issues
• Experience in using CRM tools and MS Office applications

Working a shift rota within the Operational Hours: Monday – Friday 8.00am – 4.00pm

Your future job location offers you

• Flexible work time options, hybrid home/office based working options, benefits and services,
• Employee discounts, room for creativity and centrally city based location.