Customer Service Expert

Robert Bosch Group; Liverpool; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Flexible work time options

Hybrid home/office working

Benefits and services

Room for creativity

Centrally city based location

Job summary

Bosch Service Solutions is seeking experienced Brand Advisors to join a luxury automotive brand campaign. You will deliver a premium customer experience, build brand relationships, and provide knowledgeable, tailored service across channels.

The role emphasizes VIP service standards, data accuracy, and collaboration with dealer networks to uphold the brand’s world-class image.

Qualifications

• Significant experience in VIP customer service in luxury sectors such as retail, hospitality, travel/leisure or luxury automotive.
• Previous experience in a Customer Contact Centre delivering excellent service is advantageous.

Responsibilities

• Deliver a truly luxury experience to our customers.
• Develop an exceptional understanding of the range of vehicles and services to fully embrace the brand values and provide the ultimate service.
• Provide a tailored, friendly and professional service with the customer at the heart of what you do.
• Handle all customer interactions promptly, professionally and knowledgeably across multiple channels.
• Engage with customers to understand their requirements in line with quality standards to deliver a World Class experience.
• Build professional relationships with dealer networks to ensure service quality for the brand’s customers.
• Capture, maintain and ensure quality of customer data.
• Identify and highlight any service-related issues or trends.

Skills

Verbal and written English

Emotional intelligence

Problem solving

Team player

Tools

MS Office

Job description

Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe.

Welcome to Bosch.

For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 37 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.

Job Description

We are currently looking for experienced Brand Advisors to join one of our luxurious brand campaigns for a leading, high-end automotive brand.

Your responsibilities:

• Deliver a truly luxury experience to our customers.
• Develop an exceptional understanding of the range of vehicles and services to fully embrace the brand values so you can provide the ultimate service to every customer and ensure that their experience goes “beyond the car”.
• Provide a tailored, friendly and professional service, with the customer firmly at the heart of what you do.
• Handle all customer interactions in a prompt, professional and knowledgeable manner through a variety of communication channels to provide a truly blended service.
• Engage with customers to gain a full personal understanding of the customer requirements in line with our quality standards to deliver a World Class experience.
• Build professional business relationships with the dealer network that will be pivotal to the quality of service that you provide to the brand’s customers.
• Provide a value-add service that enhances the customer experience and builds our brand and service reputation.
• Capture, maintain and ensure quality of customer data.
• Identify and highlight any service-related issues, incidents or trends.

Qualifications

What distinguishes you?

• Candidates will have significant experience of working in a high-end, VIP customer service environment within the retail, hospitality, travel/leisure or luxury automotive sectors.
• Previous experience of working in a Customer Contact Centre environment providing excellence in service to the customer would be an advantage.
• The ability to adapt and be flexible.
• Excellent verbal and written communication skills in English
• Good social and interpersonal skills, personable with strong emotional intelligence.
• Excellent problem-solving skills.
• Quality focused with attention to detail.
• A genuine interest in the campaign brand.
• A warm, helpful and positive approach.
• Dynamic, proactive, confident, self-motivated and driven to succeed.
• A team player.
• IT Savvy with good MS Office and keyboard skills.
• Highlight and escape issues as necessary.

Additional Information

Operational Hours: 7-day shift operation: 7-day operation between 07.00am – 18.15pm

The role will move to a Manchester office location in December 2026

Your future job location offers you:

• Flexible work time options
• Hybrid of home/office-based working
• Benefits and services
• Room for creativity
• Centrally city based location