Customer Sales Advisor

Listers Group; Lincoln; Hybrid; GBP 25,000 - 38,000; Full time

Benefits offered by this job

25 days holiday

Company Pension

Wellness Programme

Sick Pay

Life insurance

Car servicing discount

Listers Benefits

Long service incentives

Staff referral scheme

In-house qualifications

Company events

Job summary

Listers Group in Lincoln is seeking a professional customer service / sales person to drive the online sales division. You will handle enquiries from the Mercedes-Benz website and work to deliver the Best Customer Experience through courteous, efficient engagement.

Working hours are 08:30–18:00, Monday to Friday, with a 1-in-3 weekend rota and time off in lieu for balanced hours. Basic salary £25,000 with an OTE of £38,400 plus benefits.

Qualifications

• Experience in dealership sales and aftersales environments.
• Proficient in Dealer Management System modules (Contact Management, EMS).
• Strong administrative skills and data accuracy.
• Professional telephone and email communication.
• Able to follow compliant processes and build customer relationships.

Responsibilities

• Contact customers who enquire via the Mercedes-Benz website within timescales.
• Identify customer requirements and pass leads to the Sales Team.
• Liaise with Sales Team and Managers to ensure follow-up.
• Accurately record conversations on the Dealer Management System.
• Record outcomes with customers to meet Brand standards.
• Promote other services and products.

Skills

Customer service

Sales experience

DMS knowledge

Administration

Phone & email

Relationship building

Numeracy

IT skills

Tools

DMS

EMS

Job description

We are seeking a professional customer service / sales person to play a key part in the continued growth of our online sales division. You will take enquiries generated by our Mercedes-Benz website and engage with customers’ in a courteous and efficient manner to ensure that they receive the ‘Best Customer Experience’.

Your working hours will be between 08:30 and 18:00, Monday to Friday. The role includes a 1-in-3 weekend rota, with time off in lieu to keep your working hours balanced based on an average 41.33 hour working week. Remote working is available for weekend rota shifts.

Basic salary of £25,000 with an OTE of £38,400 plus benefits.

Role and responsibilities to include:

• To contact customers who enquire via the Mercedes-Benz website within given timescales
• Identify customer requirements and pass on leads to the Sales Team for follow up
• Liaise effectively with the Sales Team and Sales Managers to ensure customers are contacted as agreed
• Accurately administer details of conversations on our Dealer Management System
• Record contact, and outcomes with customer on Enquiry Management Systems accurately to achieve Brand standards
• To validate marketing records for existing customers or create new records for new customers, whilst maintaining data accuracy
• To promote other services and products as appropriate

What we are looking for:

• Ideally someone with experience in dealership sales and aftersales environments.
• The ability to use all appropriate modules of the Dealer Management System, particularly Contact Management and EMS
• Good administrational knowledge
• Able to demonstrate a track record of achievement in both sales and customer service
• Is able to follow a compliant process, and can communicate over the telephone and via email in a professional manner
• Is able to engage customers and build relationships
• Has a genuine interest and passion for the motor industry, keeping abreast of developments
• Is numerate and analytical with strong attention to detail and possesses intermediate IT skills
• Embraces new ideas and thinking; eager to learn and develop their self

In return for your hard work, we’ll support you with coaching & development every step of the way. Also, to reward your commitment you’ll get:

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events