German-Speaking Automotive Customer Service Expert

Robert Bosch Group; Liverpool; Hybrid; GBP 25,000 - 36,000; Full time

Job summary

Robert Bosch Group in Liverpool is seeking a Customer Service Expert (German-speaking) to deliver personalised customer experiences across channels, including phone, email, and chat. You will understand customer needs, cover the full customer journey, and collaborate with partner network stakeholders to resolve inquiries.

Applicants should have strong German and English skills, be passionate about automotive topics, and thrive in a start-up-like environment with evolving processes.

Qualifications

• Significant experience in customer service, ideally automotive.
• Fluent in German and English, both written and spoken.
• Ability to tailor information to individual customer needs.
• Strong communication and problem-solving skills.
• Experience with CRM tools and MS Office.

Responsibilities

• Provide personalised customer experiences via phone, email, chat, and possibly social media.
• Understand customer requirements and build rapport.
• Support customers across the full journey and various services.
• Collaborate with partner network stakeholders during interactions.
• Develop knowledge of vehicles and services to explain benefits.

Skills

German language proficiency

English language proficiency

Customer service experience

CRM tools

MS Office

Team player

Tools

CRM software

MS Office

Job description

Robert Bosch Group in Liverpool is seeking a Customer Service Expert (German-speaking) to deliver personalised customer experiences across channels, including phone, email, and chat. You will understand customer needs, cover the full customer journey, and collaborate with partner network stakeholders to resolve inquiries.

Applicants should have strong German and English skills, be passionate about automotive topics, and thrive in a start-up-like environment with evolving processes.