German Speaking Customer Service Advisor (Bi-Lingual)

Aspire Recruitment; Liverpool; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Bonus opportunities

Hybrid work model

Parking nearby

Job summary

Aspiring Aspire Recruitment in Liverpool is seeking a German-speaking Customer Service Advisor to deliver multi-channel support in a hybrid, office-based role. You will handle inquiries in English and German, driving a high-touch service while meeting KPIs.

The position offers a £27,300 annual salary (37.5 hours) with bonus opportunities, a hybrid arrangement in Liverpool City Centre, and Mon-Fri 8am-4pm working hours.

Qualifications

• Bi-lingual English and German required.
• Experience meeting KPI and SLA targets.
• Customer service background, call centre preferred; travel/hospitality experience a plus.
• Upselling or cross-selling experience is desirable.

Responsibilities

• Provide personalised customer experience across channels (phone, email, live chat, social media).
• Engage with customers to understand their requirements.
• Support customers across the full journey with partner network.
• Manage customer interactions involving stakeholders from the partner network.
• Ensure KPIs and SLAs are achieved.

Skills

Bi-lingual

German language

KPI targets

Customer service

Upselling

Cross-selling

Job description

Job Title: German Speaking Customer Service Advisor (Bi-Lingual)

Salary: £27,300 per annum (Full-Time, Permanent, 37.5 hours) with bonus opportunities

Location: Liverpool City Centre (Office based with a hybrid model)

Working Hours: Mon-Fri (8am-4pm)

Are you an experienced Bi-Lingual Customer Service Advisor(English & German Speaking) able to handle all customer interactions in a professional and friendly manner? We are recruiting for this roleto join a globally known company at their Liverpool City Centre office.

This is an exciting opportunity to play a pivotal role in influencing future of the company’s service and shaping customer experience for this and other campaigns. You will interact with customers across all channels and provide a high touch experience for customers at all times.

What You’ll Do:

• Providing a personalised and inspiring customer experience that brings the brand to life in a ‘sales through service’ approach across all communication functions (phone, e-mail, live chat and social media).
• Engaging with customers to gain a full understanding of their requirements.
• Covering a large scope of services to support customers across the full customer journey.
• Managing customer interactions involving stakeholders from the partner network.
• Ensuring KPI’s and SLAs are always achieved.

Key Skills & Experience We’re Looking For:

• Bi-lingual (German and English speaking) is essential.
• Excellent verbal and written speaking experience within both English and German speaking.
• Experienced in working towards and achieving set KPI and SLA targets.
• Background in customer service – via call centre, customer service led roles. It would also be desirable to for this be travel or hospitality led however this isn’t essential.
• Be desirable to have experience in up-selling or cross-selling.

Benefits:

• Competitive salary with commission and performance-related bonuses.
• 25 days holiday per year plus bank holidays.
• Local public transport links (within walking distance) and local discounted car parking facilities.