Customer Service Executive

MORROW HEALTH PTE. LTD.; Penarth; On-site; GBP 22,000 - 28,000; Full time

Job summary

A wellness brand in Penarth is seeking a Customer Service Executive to be a key point of contact for members and guests. You will handle inquiries, provide exceptional service, and ensure every interaction embodies our values of care and wellness. Ideal candidates will have 1-3 years of experience in customer-facing roles, strong communication skills, and a proactive attitude. Join us to create meaningful experiences and foster loyalty among our community.

Qualifications

• 1-3 years of experience in customer-facing roles.
• Experience in hospitality, healthcare, or wellness environments preferred.
• Ability to remain calm under pressure.

Responsibilities

• Handle customer feedback and inquiries with professionalism.
• Provide information on service offerings to members.
• Manage daily operations at the membership desk.

Skills

Strong communication skills

Customer-first mindset

Conflict resolution

Tech-savvy with CRM experience

Adaptability

Education

Diploma/Certificate in Hospitality or related field

Job description

About Morrow Health

Welcome to Morrow — where science meets soul.

Morrow is a next-generation health and wellness brand rooted in the belief that high performance and deep healing go hand in hand. We offer an integrated, intentional lifestyle experience across diagnostics, movement, nourishment, restoration, and mindfulness — all under one roof.

Our flagship 38,000 sq ft sanctuary in Singapore brings together clinical excellence and soulful experiences. This marks the beginning of our vision to become a global force for wellness transformation.

At Morrow, we are guided by two sets of commitments:

Operating Principles

Mindful • Ownership • Rhythm • Winning Together

Brand Promises

Connection • Impact • Trust • Empowerment (CITE)

This isn’t just wellness—it’s a movement. If you’re ready to shape the future of longevity care and make a lasting impact, join us in building something extraordinary.

Role Overview

As a Customer Service Executive, you will be the first point of contact for our members and guests, playing a critical role in shaping their journey with us. You will manage daily queries, provide exceptional service recovery, and ensure every interaction reflects our brand values of care, wellness, and excellence.

This role goes beyond standard customer service — you will act as a brand ambassador, guiding members through our service offerings, resolving feedback promptly, and creating meaningful experiences that foster loyalty and retention.

Key Responsibilities

• Handle customer feedback, complaints, compliments, and inquiries with professionalism and empathy.
• Provide accurate information on all service offerings (wellness, recovery, nutrition, and lifestyle facilities) to members and guests.
• Manage and maintain merchandise inventory: monitor stock levels, ensure timely replenishment, oversee visual‑merchandising standards and presentation of retail displays to uphold our brand experience.
• Support the daily operations of the membership desk, including rostering coverage, queue management, and appointment scheduling.
• Log, elevate, and follow up on service issues in line with SOPs, ensuring timely resolution and service recovery.
• Maintain up‑to‑date knowledge of promotions, membership packages, and new service launches.
• Collect and relay member feedback to the Manager for continuous improvement initiatives.
• Assist in the execution of member engagement activities, workshops, or events.
• Ensure data accuracy when updating member records in the CRM system.
• Uphold confidentiality, service consistency, and compliance with organisational standards.

Requirements

• Diploma/Certificate in Hospitality, Business, Customer Service, or related field.
• Minimum 1–3 years of experience in customer‑facing roles, preferably in hospitality, healthcare, fitness, spa, or wellness environments.
• Strong communication and interpersonal skills, with a natural customer‑first mindset.
• Ability to remain calm under pressure and resolve conflicts with professionalism.
• Tech‑savvy with experience using CRM or booking systems.
• Team player who is adaptable, proactive, and comfortable working in a startup environment.
• Bonus: Prior experience in wellness‑focused settings such as gyms, spas, recovery facilities, or health & lifestyle clubs.

How to Apply

Morrow is an equal opportunity employer committed to building a diverse and inclusive team.

If you're excited to contribute to our mission, we invite you to submit your application here:

https://apply.workable.com/j/F9805741F3