Customer Service Executive

ARNOLD CLARK AUTOMOBILES LIMITED; Northwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive company in Northwich is seeking a Customer Service Executive to enhance the customer experience at their Vauxhall branch. This role, known as a Product Genius, involves preparing the showroom, assisting customers, and learning about vehicles to provide tailored support. Ideal candidates will possess excellent communication skills, a positive attitude, and a full UK driving licence. The company offers 33 days of holiday, generous discounts, private healthcare, and career progression opportunities.

Benefits

33 days' holiday allowance

Generous retail discounts

Private healthcare

Simplyhealth access to a GP 24/7

Pension scheme

Maternity and paternity packages

Opportunities for training and progression

Discount on new and used vehicles

Qualifications

• Candidates must have a thirst for knowledge and the ability to learn.
• Experience in customer service is an advantage.
• Eager for career progression into car sales.

Responsibilities

• Prepare the showroom and cars for the day ahead.
• Assist with showroom presentation and advertising.
• Support the Sales department to deliver excellent customer experience.
• Organise and accompany customers on test drives.
• Learn about products to help customers find the perfect fit.
• Enhance the customer journey from enquiry to delivery.

Skills

Excellent communication skills

Ability to work in a team

Full UK driving licence

Positive attitude

Job description

We're currently looking for Customer Service Executives to create an outstanding customer experience in our Vauxhall branch in Northwich and help customers get excited about our products. At Arnold Clark you'll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are in‑branch experts who are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help customers make the right choice when they buy a vehicle. That expertise further develops into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have full support from the branch management team. This role is ideal for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You'll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We're looking for a great team player who wants clear career progression into car sales.

Responsibilities

• Preparing the showroom and cars for the day ahead
• Assist with showroom presentation and advertising
• Supporting the Sales department and delivering excellent customer experience
• Organising and accompanying customers on test drives
• Swotting up on our vehicles and manufacturers
• Learning about our products so you can help customers find the perfect fit
• Enhancing the customer journey from enquiry to delivery
  You'll be a confident communicator who understands that a positive attitude gets great results
• Willingness to go the extra mile
• A full UK driving licence
• As happy working on your own initiative as you are in a team
• One of our company values is progression, so it's vital you are eager to progress within this role to car sales

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, nurture talent and encourage ambition, and are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make‑up, united in our goals.

Benefits

• 33 days' holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• Discount on new and used vehicles
• Contributory pension scheme

Hours

You'll work a five‑day week on a set rota that includes weekends (38 hours per week).

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.