Customer Service Executive

Zenith; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK fleet services company is seeking a Customer Service Executive to manage customer enquiries and provide support. You will be part of a dedicated team that values empathy and communication. Ideal candidates will possess excellent communication skills, problem-solving abilities, and a keen desire to help others. The role offers starting salaries of £25,207.65 per annum with various benefits, including private medical cover and opportunities for professional development.

Benefits

24 days annual leave & 1 day for your birthday

Private Medical Cover

Life Insurance

Cycle to Work Scheme

Social Activities

Flexible working arrangements

Qualifications

• Great communicators and natural problem-solvers.
• Care about supporting customers and doing the right thing.
• Motivated, adaptable, and eager to learn.

Responsibilities

• Handle telephone and email enquiries with care.
• Manage portfolio of corporate customers as a trusted advisor.
• Support drivers with services and repairs.

Skills

Communication skills

Problem-solving

Motivation and adaptability

Job description

Customer Service Executive

Are you passionate about helpingpeople and providing exceptional customer service? Do you want to work in a modern, supportive environment where your career development truly matters? If so, Zenith is the place for you!

Why choose Zenith?

At Zenith, the customer at the heart of everything we do. Our customer first approach has helped us achieve a consistent customer satisfaction score of 83% and above. We're proud members of the Institute of Customer Service, and our commitment to excellence ensures we keep raising the bar for both our customer and our colleagues.

But we don't just look after our customers, we look after our people too. Our Promise ensures every colleague feels respected, supported, and empowered to thrive. Through our MyGPS personal development framework, you will have a clear, personalised pathway to grow your skills and progress your career.

We celebrate individuality and champion diversity. With six colleague-led diversity groups, regular company events, and flexible working options, Zenith is a place where your voice is heard and your ideas matter. We are proud to be an award-winning organisation for Equality, Diversity and Inclusion, and we have created an environment where you can bring your true self to work every day.

Our Teams

As aCustomer Service Executive at Zenith, you will join one of three specialist divisions, each dedicated to providing friendly support to our customers, including some of the UK's largest blue-chip companies :

• Corporate Division : We provide company cars, light commercial vehicles, salary sacrifice schemes, and short-term rentals to corporate customers– allsupported by our expert in-house teams specialising in fleet, accident, and customer management, ensuring tailored solutions and first‑class service for every customer.
• Commercial Division : We support operators of LGVs, HGVs, and trailers by offering fleet management, maintenance, funding, rental, and flexible hire solutions. Trusted by major grocery and parcel delivery companies, our teams provide 24 / 7 support to keep fleets on the road and running smoothly.
• Consumer Division : We deliver a fully digital car leasing experience, we support customers from initial enquiry and new vehicle orders through to servicing and repairs. Our industry‑leading digital brand, Zen Auto, along with our expanding White Label solutions empower partners to offer branded leasing options to their own customers.

Whichever division you join, you will be part of a high‑performing team dedicated to delivering outstanding customer experiences with empathy and expertise. We offer genuine opportunities to develop your skills and advance your career at an award‑winning company that leads the fleet industry through innovation and sustainability.

What You'll Be Doing

Depending on your team, you could be :

• Handling a wide variety of telephone and email enquiries, responding promptly and compassionately to breakdowns, defects, and repairs for our commercial fleet to ensure customers are back on the road without delay.
• Managing your own portfolio of corporate customers as their primary point of contact and trusted advisor, supporting them with everything from new vehicle orders and pricing to ongoing in‑life vehicle operations.
• Supporting our drivers by arranging services, MOTs, and repairs, as well as assisting them through unexpected breakdowns with care and reassurance.

You will be at the heart of our customer service operation, providing support, managing essential administrative tasks, and building strong relationships through your professionalism, empathy, and clear communication.

What You'll Bring

If you thrive in a fast‑paced environment, communicate clearly, and love solving problems, you'll fit right in. We're looking for people who :

• Are great communicators and natural problem‑solvers
• Truly care about supporting customers and doing the right thing
• Are motivated, adaptable, and eager to learn

If that sounds like you, we'd love to hear from you!

What's In It For You

• Starting salaries from £25,207.65 per annum
• 24 days annual leave & 1 day for your birthday, with the option to buy more
• Health & wellbeing : Private Medical Cover, Life Insurance, Critical Illness Cover, Dental and Health Cash Plans, Funded HRT Treatment, and more.
• Financial Benefits : Tech Scheme, Car Sacrifice Scheme, Cycle to Work Scheme, Season Ticket Loans, breakdown cover
• Career Development : Opportunities for professional growth and access to our MyGPS personal development framework.
• Perks at Work – save money on everyday essentials with access to a shopping discounts site
• Support for your wellbeing – onsite GP & Masseuse, Employee Assistance Programme, Pensions advice, Funded HRT Treatment, and Mental Health First Aiders
• Agile Working : Flexible working arrangements to suit you, with free parking onsite.
• Social Activities : Sports and social clubs, company activities, and team events.
• Inclusive Culture : colleague-led equality groups and be part of a company committed to equality, diversity, and inclusion.

Sound Like The Right Opportunity For You? Apply Now!

When you join Zenith, you're becoming part of a team that's driving innovation, sustainability, and success. We are proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.