Customer Service Executive

Your Golf Travel; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading travel company based in the UK seeks a Customer Service Executive to manage inquiries and ensure customer satisfaction. The ideal candidate will have strong communication skills, the ability to resolve issues effectively, and experience with CRM platforms. This role offers great benefits including travel perks, annual leave, and opportunities for personal development.

Benefits

25 days holiday, increasing with service

Exclusive travel discounts

Health club memberships

Electric Car scheme

Growth and development opportunities

Qualifications

• Strong problem-solving and conflict resolution ability.
• Friendly and empathetic demeanour.

Responsibilities

• Serve as the primary contact for inbound customer queries.
• Ensure all clients receive accurate booking documentation.
• Maintain the highest levels of customer satisfaction.

Skills

Excellent Microsoft Office skills

Excellent verbal communication skills

Excellent written communication skills

Excellent organisational skills

Experience with CRM Software

Job description

Your Golf Travel is the worlds largest golf travel specialist providing golf breaks and holidays across more than 3,000 locations in 22 countries, including the UK, Ireland, Europe, and beyond. Since our launch in 2004, we have seen swift expansion and now boast a team of over 180 professionals based in our offices in London, Brighton, St Andrews, and Killarney. Throughout this journey, we have established incredible relationships with our suppliers and customers, created an extensive array of exceptional travel products and experiences, garnered numerous awards... and this is only the beginning!

What sets us apart? Our people. Our team members are the heart of our organisation, and by joining us, you will become part of an exceptionally talented, driven, passionate, collaborative, and entrepreneurial group in golf travel. Together, we are making significant strides in the industry and solidifying our status as the world’s premier golf travel company. Our travel specialists are dedicated to providing exemplary customer service while crafting customised golf holidays for our clients. In this role, you will manage the complete booking process for customers, incorporating accommodations, flights, transfers, and tee times. We are on the lookout for enthusiastic individuals who share a love for travel and are excited to join one of the UK’s leading niche travel brands.

Do I need to be a golfer? … Not at all. We primarily operate as a travel company, with golf being just one aspect of our offerings. If you’re eager to learn, we’d be thrilled to equip you with all the knowledge you need about our product; however, we can’t promise you’ll become the next Tiger Woods. What we truly seek is a genuine passion for travel and an eagerness to learn.

We are looking for a customer service executive to ensure the highest level of customer satisfaction through the successful resolution of all pre travel customer queries through effective communication and timely resolution. To build trust and brand loyalty through the demonstration of our core values.

What You’ll Be Doing:

📞 Customer Service & Communication

• Serve as the primary contact for inbound customer queries (email/phone) regarding existing bookings, providing accurate information on itineraries and company policies.
• Efficiently and effectively resolve customer queries, escalating complex issues to ensure timely resolution.
• Collaborate across internal departments (Sales, Product, Finance) to address and resolve customer concerns comprehensively.

📝 Operational Fulfilment

• Ensure all clients receive accurate booking documentation promptly, utilising automated systems.
• Support booking fulfilment by accurately updating bookings and proactively chasing suppliers for written confirmation.
• Assist in the accurate fulfilment and delivery of promotional materials.

🎯 Core Objectives & Service Standards

• Maintain the highest levels of customer satisfaction at all times, demonstrating company values and going the extra mile for customers.
• Accurately and consistently apply company policies and terms and conditions.
• Support the finance function by assisting with customer refunds and ensuring accuracy in booking updates to reduce margin erosion.

What We’re Looking For:

• Excellent Microsoft Office skills including Excel, PowerPoint, Word and Outlook.
• Excellent team working skills
• Excellent verbal and written communication skills
• Excellent organisational skills
• Experience with CRM Software and customer support platforms is preferred
• Strong problem-solving and conflict resolution ability
• Friendly and empathetic demeanour

🌟 Why Join Us?

• 🏖 Annual Leave – 25 days holiday, increasing by 1 day per year of service (up to 28 days), plus the option to buy back up to 5 extra days each year.
• ✈️ Amazing Travel Perks – Enjoy familiarisation trips to top golf and holiday destinations in the UK and overseas, plus exclusive discounts on golf holidays, flights, and hotels.
• 🏆 Recognition & Rewards – Be part of our annual company away trips for top performers and benefit from structured training and personalised development plans.
• 🏌️ Exclusive Brand Discounts – Save on top golf and sports brands, including Taylormade, Under Armour, and Ping.
• 💪 Health & Wellbeing – Subsidised health club memberships, a fully funded Employee Assistance Programme (EAP), and a Cycle to Work scheme.
• 🚗 Sustainable Travel Benefits – Access our Electric Car scheme with Octopus EV and make your commute greener.
• 📈 Growth & Development – Receive honest feedback, regular coaching sessions, and the opportunity to grow within a dynamic and supportive team.

Your Golf Travel are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Ready to help us deliver world-class travel experiences?
Apply now and go the extra yard with us.