Customer Service Executive

OA; East Hertfordshire; On-site; GBP 24,000; Full time

Job summary

A staffing agency is seeking a proactive Customer Service Executive in Hatfield, UK. The role involves managing customer accounts, ensuring order accuracy, and providing exceptional support. Ideal candidates have strong organizational skills and experience in a fast-paced environment. The position offers a salary of £24,000 per annum and includes benefits such as an employer pension. Applicants should possess strong communication skills and GCSEs in Maths and English at Grade C or above.

Benefits

Employer pension

Qualifications

• Strong attention to detail and organisational skills required.
• Excellent verbal and written communication abilities needed.
• Solid administrative and IT proficiency including MS Office is essential.
• Ability to meet deadlines and manage workload effectively is critical.
• Customer service experience in a fast-paced environment is a must.

Responsibilities

• Process customer instructions accurately for timely dispatch.
• Communicate effectively with clients and internal teams.
• Provide expert guidance on distribution processes.
• Manage a shared inbox and prioritize emails.
• Handle administrative tasks like charge notes and delivery issues.

Skills

Attention to detail

Organisational skills

Verbal communication

Written communication

MS Office proficiency

Customer service experience

Team player

Education

GCSEs in Maths and English (Grade C or above)

Job description

Overview

Customer Service Executive
Location: Hatfield
Salary: £24,000 per annum
Job Type: Permanent
Hours: Monday - Friday, 8:30am - 5pm

Customer Service Executive – About our client

Our client is seeking a proactive and detail-oriented Customer Service Executive to manage customer accounts, ensure seamless order processing, and provide exceptional client support. This role is ideal for a highly organised individual with strong communication skills and a passion for delivering excellent service.

Customer Service Executive – Details

Employer pension

Responsibilities

• Process customer instructions accurately, ensuring timely despatch.
• Communicate effectively with clients, suppliers, internal teams, and operations to maintain service standards.
• Provide expert guidance on distribution processes.
• Manage a shared inbox, prioritising and escalating emails as needed.
• Handle administrative tasks, including charge notes, collections, and delivery issue resolution.
• Use in-house systems for warehouse management, shipping, and workflow tracking.

Skills & Experience

• Strong attention to detail and organisational skills.
• Excellent verbal and written communication.
• Solid administrative and IT proficiency, including MS Office.
• Ability to meet deadlines and manage workload effectively.
• Customer service experience in a fast-paced environment.
• Adaptable, proactive, and a strong team player.
• GCSEs (or equivalent) in Maths and English (Grade C or above).

If you are interested in this role, please apply with your CV.

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.