Customer Service Executive

Dawsongroup Plc; Brentwood; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading asset rental company in Brentwood is seeking a Customer Service Coordinator to manage fleet operations and enhance customer experiences. The ideal candidate should possess strong organizational and communication skills, with experience in customer service and a desire to thrive in a team environment. Join us for clear progression pathways and numerous training opportunities.

Benefits

Up to 29 days' leave plus bank holidays

Mental health and well-being support

Comprehensive training programmes

Qualifications

• Experience in customer service required.
• Strong administrative skills are essential.
• Driving licence is highly desirable.

Responsibilities

• Manage fleet operations and branch administration.
• Plan and coordinate MOT schedules.
• Arrange vehicle deliveries and collections.

Skills

Organizational skills

Customer service experience

Communication skills

Administrative skills

PC literacy

Job description

Overview

The VacancyAre you someone who thrives on organisation and enjoys helping things run smoothly? If you're ready to bring your customer service skills to an exciting and varied role, we'd love to hear from you. At Dawsongroup, we're committed to providing top-tier support to our customers - and we need someone like you to help make that happen. About this RoleThis role is all about keeping the wheels turning - literally. From organising fleet operations to ensuring smooth customer experiences, you'll play a key role in our day-to-day operations.

Responsibilities

• Manage fleet operations and handle branch administration.
• Plan and coordinate MOT schedules and maintenance programmes.
• Arrange the delivery and collection of vehicles to and from customers and branches.
• Support the team with a range of administrative tasks.

About You

• You're organised, approachable, and thrive in a team environment. With experience in customer service, you'll bring the skills needed to keep things running smoothly.
• Confident communicator with a great telephone manner.
• Strong administrative skills and PC literacy.
• Comfortable managing multiple tasks and working under pressure.
• A driving licence is highly desirable.
• Prior experience in asset rental, distribution, or transport is a bonus, but not essential.

About Us

Dawsongroup is a leader in the asset rental industry, known for providing innovative and reliable solutions to our customers. Our culture is built on integrity, sustainability, and creating rewarding careers for our people. A trusted partner to supply chain operators across industries. Committed to responsible and ethical business practices. Focused on supporting the growth and well-being of our employees.

About Your Future

• Clear pathways for internal progression - nationally and internationally.
• Comprehensive training programmes to support your development.
• Up to 29 days' leave plus bank holidays.
• Access to mental health and well-being support.

Dawsongroup plc is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Ready to take the next step? Apply today and join a company where people are truly valued - because at Dawsongroup, people are our greatest asset.

The Company

Dawsongroup truck and trailer have been providing specialised contract hire to customers for more than forty-five years. Even now, the team is rapidly expanding and they're looking for passionate people with an eye for career progression and development.

The Benefits

Dawsongroup