Customer Service Executive

Dynamite-Recruitment-Solutions; Bracknell; Hybrid; GBP 17,000 - 24,000; Full time

Job summary

Dynamite Recruitment Solutions seeks a Customer Service Executive in Bracknell for a 12-week temporary assignment, with the potential for permanency. The role offers hybrid working after 4-6 weeks of training, 37 hours per week, and a rate of £15 per hour.

You will handle inbound and outbound calls, respond to enquiries across email, live chat and social media, take ownership of issues, and coordinate with internal teams to resolve queries.

Qualifications

• Previous experience in customer service or call handling.
• Strong verbal and written communication.
• Proactive problem-solving and multitasking.

Responsibilities

• Handle inbound and outbound customer calls, providing prompt, professional and empathetic support.
• Respond to customer enquiries through email, live chat and social media platforms, including Facebook, Twitter and Trustpilot.
• Take ownership of customer queries and ensure they are resolved accurately and efficiently.
• Liaise with internal departments and third-party partners to follow up on requests and elevate issues where necessary.
• Maintain accurate customer records, managing legal documentation and updating information within the internal CRM system.
• Provide general administrative support to help ensure the smooth running of the department.
• Deliver consistently high standards of customer service while maintaining a positive, professional and helpful approach.

Skills

Customer service

Communication

Empathy

Microsoft Office

Problem solving

Team player

Time management

CRM system

Tools

CRM system

Job description

Customer Service Executive

Location: Bracknell (hybrid working available after 4-6 weeks of training)

Pay Rate: £15.00 per hour

Hours: 37 hours per week, Monday to Friday

Working Pattern: Rotating shifts between 8:30am and 5pm, with one Thursday evening shift until 7:00pm approximately every six weeks. Time off in lieu will be provided.

Contract: 12-week temporary assignment, with the potential to secure a permanent position.

Key Responsibilities

• Handling inbound and outbound customer calls, providing prompt, professional and empathetic support.
• Responding to customer enquiries through email, live chat and social media platforms, including Facebook, Twitter and Trustpilot.
• Taking ownership of customer queries and ensuring they are resolved accurately and efficiently.
• Liaising with internal departments and third-party partners to follow up on requests and elevate issues where necessary.
• Maintaining accurate customer records, managing legal documentation and updating information within the internal CRM system.
• Providing general administrative support to help ensure the smooth running of the department.
• Delivering consistently high standards of customer service while maintaining a positive, professional and helpful approach.

About You

• Previous experience in customer service, call handling or a contact centre environment.
• Strong verbal and written communication skills, with the confidence to communicate professionally across different channels.
• Excellent customer service skills and the ability to handle enquiries with patience and empathy.
• Good administrative and IT skills, including experience using Microsoft Office.
• A proactive approach to problem-solving, with the ability to manage competing priorities.
• The ability to work effectively as part of a supportive team.
• Availability to start on the advertised date and commit to the initial 4-6 weeks of office-based training.
• Interested in taking the next step in your customer service career?