Customer Service Executive

Tate Recruitment; Watford; Hybrid; GBP 27,548 - 33,669; Full time

Benefits offered by this job

Annual pay rise every April

Private medical benefits

Increasing annual leave with service

Retail discounts

Company share schemes

Death in service cover

Free shuttle bus from Watford Junction

On-site parking

Job summary

A leading recruitment agency is seeking a Customer Service Associate in Watford. The role involves managing customer orders, collaborating with teams, and providing excellent customer support. Candidates should have strong communication skills and CRM experience. This position offers a starting salary of £30,609, hybrid work options after probation, and various employee benefits.

Qualifications

• Passion for customer service is essential.
• Ability to commute to Watford for training is required.

Responsibilities

• Manage customer orders and quotes.
• Update customers and internal systems.
• Collaborate with internal and external teams.
• Handle inbound calls and general admin.

Skills

Excellent communicator

Experience in customer support

Confident using CRM systems

Great interpersonal skills

Team player

Tools

CRM systems

Outlook

Job description

Overview

Watford | £30,609 + Exceptional Benefits | Hybrid Option After Probation

Are you ready to join a company that’s award-winning, fast-growing, and genuinely passionate about its people? We’re hiring on behalf of a reputable and forward-thinking organisation that’s expanding its customer service team. If you’re someone who thrives in a positive, high-energy environment, values structured development, and wants to be part of a supportive culture, this could be your next big move.

Why You’ll Love Working Here

• Culture-Driven: Work in a bright, colourful office where collaboration, wellbeing, and fun are part of everyday life.
• Training That Sets You Up for Success: A 2-month induction programme delivered in cohort groups to help you build strong peer relationships and feel supported from day one.
• Hybrid Flexibility: After completing your 6-month training and probation, you’ll enjoy the freedom of hybrid working.
• Tailored Career Progression: Your growth path is shaped around your goals – whether that’s leadership, specialisation, or personal development.

What You’ll Be Doing

• Managing customer orders and quotes
• Updating customers and internal systems
• Collaborating with internal and external teams
• Handling inbound calls and general admin

Who We’re Looking For

• Excellent communicator with a passion for customer service
• Experience in a customer support role
• Confident using CRM systems and Outlook
• A team player with great interpersonal skills
• Able to commute to Watford for training

Benefits That Go Beyond the Basics

• Starting salary: £30,609 per annum
• Annual pay rise every April
• Salary sacrifice car leasing and electric car charging
• Private medical benefits
• Increasing annual leave with service
• Retail discounts and financial services perks
• Company share schemes
• Death in service cover
• Free shuttle bus from Watford Junction to Croxley Business Park
• On-site parking

Easily accessible by car (M1) or public transport (Overground from Euston, St Albans, Hemel Hempstead, or from London on the Metropolitan Line).

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service
• Industries: Telephone Call Centers and Financial Services