Customer Service Executive

ReQuire Consultancy Ltd; Salisbury; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Six-week training programme

Friendly team culture

Job summary

ReQuire Consultancy Ltd in Salisbury is recruiting Customer Service Executives. You will help customers with product and investment queries by phone and email, ensuring interactions are friendly and professional.

This is a full-time role (35 hours per week, Monday–Friday, 9am–5pm) with a fantastic 6-week training programme to set you up for long-term growth. No prior experience is required, just the right attitude and a customer-focused mindset.

Qualifications

• No previous experience required; the right attitude is valued.
• Willingness to learn and develop in a customer-focused role.
• Excellent communication and professional phone/email handling.

Responsibilities

• Handle incoming calls and emails with clear, friendly information.
• Build rapport with customers, advisers and internal teams.
• Go the extra mile to deliver a positive customer experience.
• Collaborate with colleagues to improve processes and service quality.
• Complete a comprehensive 6-week training programme.

Skills

Communication skills

Problem solving

Team player

Organisational skills

Attitude to learn

Job description

Multiple Customer Service Executive role available | Full-time | 35 hours per week | £Competitive + benefits | No experience needed

Are you a people person who loves solving problems and making a real difference? Perhaps you would thrive in a friendly, supportive team where your voice is heard and your development really matters?

Well, were working with a growing financial services organisation based in the heart of Salisbury, looking for enthusiastic Customer Service Executives to join their thriving Service Centre.

This is an exciting time to join the team is expanding thanks to internal promotions, and you'll be part of a collaborative, customer-focused department that plays a key role in the business's success.

What you'll be doing

As a Customer Service Executive, you'll be part of the front-line team helping customers with their product and investment queries over the phone and by email ensuring every interaction is handled with care and professionalism.

• Handle incoming calls and emails, providing clear, friendly, and accurate information

• Build rapport and lasting relationships with customers, advisers, and internal teams

• Go the extra mile to deliver a positive customer experience every time

• Work collaboratively with colleagues to continuously improve processes and service quality

• Receive full training (a fantastic 6-week programme) to set you up for success and long-term growth

About you

You don't need years of experience just the right attitude good customer service care, confident communication skills, and an interest to learn.

Ideally this list will describe you:

• A strong team player who is approachable, helpful and willing to go the extra mile.

• Confidence to use your own initiative and problem-solving skills.

• Ability to prioritise and remain agile with conflicting work demands.

• The ability to communicate and translate the technically complex to simple and easily understood, both verbally and written.

• A willingness to try new things and embrace change.

• A positive but professional attitude.

Experience in customer service, administration, or financial services would be an advantage, but full training is provided.

What's in it for you

• Competitive salary + really good perks

• 35 hours per week, Monday-Friday, 9am-5pm

• Super smart office location in Salisbury

• A friendly, collaborative culture where your development really matters

• Fantastic career progression opportunities this team promotes from within

• A chance to be part of a respected local employer that truly values its people

If you're ready to start a rewarding career with a growing, people-focused business, we'd love to hear from you.