Customer Service Executive

Dynamite Recruitment; Bracknell; Híbrido; GBP 17 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work after training

Time off in lieu

Resumo da oferta

Dynamite Recruitment is hiring a Customer Service Executive in Bracknell. The role offers hybrid working after 4-6 weeks of training and focuses on delivering prompt, empathetic customer support across calls, emails, live chat and social media.

You will manage customer records in the CRM, collaborate with internal teams, and maintain high standards of service while handling administrative tasks. 37 hours per week, Monday to Friday.

Qualificações

• Experience in handling calls in a customer service setting.
• Proficiency in email support and live chat across multiple channels.
• Ability to resolve customer queries with accuracy and care.
• Familiarity with CRM systems and data entry.
• Strong administrative skills and attention to detail.
• Collaborative mindset and ability to work in a team.

Responsabilidades

• Handle inbound and outbound customer calls with empathy and professionalism.
• Respond to customer enquiries via email, live chat and social media.
• Own customer queries and ensure timely, accurate resolutions.
• Coordinate with internal teams and partners to follow up on requests.

Conhecimentos

Call handling

Email support

Live chat

Social media

Query resolution

CRM management

Administrative skills

Team player

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Customer Service Executive

Location: Bracknell (hybrid working available after 4-6 weeks of training)

Pay Rate: £15.00 per hour

Hours: 37 hours per week, Monday to Friday

Working Pattern: Rotating shifts between 8:30am and 5pm, with one Thursday evening shift until 7:00pm approximately every six weeks. Time off in lieu will be provided.

Contract: 12-week temporary assignment, with the potential to secure a permanent position.

Key Responsibilities

As a Customer Service Executive, your responsibilities will include:

• Handling inbound and outbound customer calls, providing prompt, professional and empathetic support.


• Responding to customer enquiries through email, live chat and social media platforms, including Facebook, Twitter and Trustpilot.


• Taking ownership of customer queries and ensuring they are resolved accurately and efficiently.


• Liaising with internal departments and third-party partners to follow up on requests and upscale issues where necessary.


• Maintaining accurate customer records, managing legal documentation and updating information within the internal CRM system.


• Providing general administrative support to help ensure the smooth running of the department.


• Delivering consistently high standards of customer service while maintaining a positive, professional and helpful approach.

About You

The ideal candidate will have:

• Previous experience in customer service, call handling or a contact centre environment.


• Strong verbal and written communication skills, with the confidence to communicate professionally across different channels.


• Excellent customer service skills and the ability to handle enquiries with patience and empathy.


• Good administrative and IT skills, including experience using Microsoft Office.


• A proactive approach to problem-solving, with the ability to manage competing priorities.


• The ability to work effectively as part of a supportive team.


• Availability to start on the advertised date and commit to the initial 4-6 weeks of office-based training.


• Interested in taking the next step in your customer service career?