Customer Contact Advisors x5

Housing Quality Network; Bracknell; On-site; GBP 22,000 - 26,000; Full time

Job summary

Housing Quality Network in Bracknell is seeking a friendly Customer Contact Advisor to join our team. You will support customers by phone, webchat and email, delivering helpful, accurate information with empathy and a calm approach.

No prior contact centre experience is required; full training will be provided. The role offers weekday hours from 8:30am to 5:00pm with one late finish on Thursdays, no weekend work, and a supportive, professional team.

Qualifications

• No prior contact centre experience required.
• Strong communication and interpersonal skills.
• Willingness to learn new systems and processes.

Responsibilities

• Handle customer inquiries via phone, webchat and email with empathy and accuracy.
• Provide clear information, troubleshoot issues and guide customers to solutions.
• Collaborate with the team to ensure a consistent, high-quality service.

Skills

Customer service

Communication

Problem solving

Teamwork

Adaptability

Tech-savvy

Calm under pressure

Job description

Customer Contact Advisor – Join Our Team

Ready for a role where you can make a real difference every day? We’re looking for friendly, motivated Customer Contact Advisors to join our Bracknell team.

No contact centre experience? No problem. If you enjoy helping people and bring the right attitude, we’ll give you the training and support you need to succeed.

You’ll be a great fit if you:

• Love helping customers and go the extra mile
• Enjoy a challenge and take pride in great work
• Solve problems and find the right solution
• Work well with others and enjoy being part of a team
• Adapt well to change and look for ways to improve how we work
• Feel confident using computers and learning new systems
• Stay calm under pressure and handle tough situations well

You’ll be at the heart of our customer service team, supporting customers by phone, webchat, and email in a fast-paced environment with empathy, confidence, and a calm approach.

Every conversation matters, and in this role you’ll help create a positive experience for our customers while being part of a supportive, professional team.

Our opening hours are Monday to Friday, 8:30am to 5:00pm, with a late finish until 7:00pm on Thursdays shared on a rota basis.This is a great opportunity to build your career in a customer-focused role with weekday hours, no weekend working, and no bank holiday shifts.