Customer Contact Advisor

Build Recruitment Limited; Bracknell; On-site; GBP 28,000 - 30,000; Full time

Job summary

Build Recruitment Limited in Bracknell is seeking five Customer Contact Advisors for a 12-week temporary assignment. The role focuses on delivering excellent customer service, handling all forms of customer contact promptly, and resolving around 80% of enquiries at first point of contact. Interviews via Teams on 14 November; start date 1 December.

Hours are 37 per week, at £14.71 per hour PAYE. This temp position involves handling inbound queries, admin tasks, and maintaining records while

Qualifications

• Previous call centre or frontline service experience.
• Proven ability to meet contact handling targets.
• Strong customer service and communication skills.

Responsibilities

• Diagnose and raise orders or inspections for maintenance and repair enquiries.
• Liaise with contractors to ensure issue resolution.
• Handle tenancy, rent, and anti-social behaviour enquiries.
• Book appointments for surveyors, officers, and contractors.
• Maintain accurate records and stay up to date with policies and procedures.

Skills

Customer service

Communication skills

Calm under pressure

Target driven

Job description

Role: Customer contact Advisor
Temp: 12 weeks temp
Location: Bracknell
Salary: £14.71ph PAYE
Hours: 37 hours per week

We’re currently looking to recruit 5Customer Contact Advisors to join the team. The main purpose of this role is to deliver excellent customer service by handling all forms of customer contact promptly and effectively, resolving around 80% of enquiries at first point, and promoting a professional image of the organisation.

Interviews will be held via teams on 14th of November.
Start date will be 1st December.
12 weeks only on temp

Key responsibilities include:

• Accurately diagnosing and raising orders or inspections for maintenance and repair enquiries.
• Liaising with contractors to ensure effective resolution of issues.
• Handling tenancy, rent, and anti-social behaviour enquiries.
• Booking appointments for surveyors, officers, and contractors.
• Maintaining accurate records and keeping knowledge up to date with policies and procedures.
• Adhering to scheduled timescales and providing consistent service.
• Follow up complex customer enquiries to ensure they are resolved to our high standards.
• Adhere to the rota issued, ensure you are available to handle inbound contact when you are scheduled to be so, to keep to scheduled timescales for lunch and any breaks, and keep your additional wrap and other states within target time.
• Carry out administration tasks required that relate to resolving customer contact.
• Provide the same service to staff when their request is related to customer service

Experience required:

• Previous call centre or frontline service experience.
• Proven ability to meet contact handling targets.
• Strong customer service and communication skills.
• Ability to remain calm under pressure and adapt communication style.
• Alignment with company values and behaviours.