Hybrid Customer Service Executive: Training to Permanent

Dynamite Recruitment; Bracknell; Hybrid; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Hybrid work after training

Time off in lieu

Job summary

Dynamite Recruitment is hiring a Customer Service Executive in Bracknell. The role offers hybrid working after 4-6 weeks of training and focuses on delivering prompt, empathetic customer support across calls, emails, live chat and social media.

You will manage customer records in the CRM, collaborate with internal teams, and maintain high standards of service while handling administrative tasks. 37 hours per week, Monday to Friday.

Qualifications

• Experience in handling calls in a customer service setting.
• Proficiency in email support and live chat across multiple channels.
• Ability to resolve customer queries with accuracy and care.
• Familiarity with CRM systems and data entry.
• Strong administrative skills and attention to detail.
• Collaborative mindset and ability to work in a team.

Responsibilities

• Handle inbound and outbound customer calls with empathy and professionalism.
• Respond to customer enquiries via email, live chat and social media.
• Own customer queries and ensure timely, accurate resolutions.
• Coordinate with internal teams and partners to follow up on requests.

Skills

Call handling

Email support

Live chat

Social media

Query resolution

CRM management

Administrative skills

Team player

Tools

Microsoft Office

Job description

Dynamite Recruitment is hiring a Customer Service Executive in Bracknell. The role offers hybrid working after 4-6 weeks of training and focuses on delivering prompt, empathetic customer support across calls, emails, live chat and social media.

You will manage customer records in the CRM, collaborate with internal teams, and maintain high standards of service while handling administrative tasks. 37 hours per week, Monday to Friday.