Customer Service Executive

Job Advert; Harlow; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

OA Group is seeking a friendly, professional Customer Service Advisor to join its team on a full-time basis with hybrid working after training. You will handle incoming customer calls, respond to enquiries, resolve issues, and deliver excellent customer service.

You should have strong communication skills, be comfortable using computers, and remain calm while handling varied queries. Training is provided, with a hybrid option after successful training and confidence.

Qualifications

• Excellent verbal communication and listening skills.
• Confident speaking to customers over the telephone.
• Friendly, patient and professional approach.
• Comfortable using computers and learning new systems.
• Good organisational skills and attention to detail.
• Reliable, punctual and motivated to deliver excellent customer service.
• Positive attitude and willingness to learn.

Responsibilities

• Handle incoming customer service calls and respond to enquiries professionally.
• Provide accurate information and guidance to customers.
• Resolve customer queries and complaints efficiently and effectively.
• Listen carefully to understand customer needs and provide solutions.
• Update customer records and maintain accurate data in internal systems.
• Follow company procedures and ensure interactions meet standards.
• Collaborate with colleagues to ensure a positive customer experience.

Skills

Verbal communication

Listening skills

Telephone communication

Computers/learning new systems

Organisational skills

Punctuality

Willingness to learn

Tools

CRM software

Job description

Customer Service Advisor

Working pattern: Full-time, with hybrid working available once fully trained

Monday - Friday 8am-5pm.

Temp-perm role

About the role

looking for a friendly, professional, and customer-focused Customer Service Advisor to join its team. This role you will be responsible for handling incoming customer calls, responding to enquiries, resolving issues, and delivering excellent customer service.

The successful candidate will have a positive attitude, strong communication skills, and the ability to remain calm and professional when dealing with a variety of customer queries. Full training will be provided, with the opportunity to work on a hybrid basis once fully trained and confident in the role.

Key responsibilities

• Handling incoming customer service calls and responding to enquiries in a professional and friendly manner.
• Providing accurate information and guidance to customers.
• Resolving customer queries and complaints efficiently and effectively.
• Listening carefully to customers to understand their needs and provide appropriate solutions.
• Updating customer records and maintaining accurate information on internal systems.
• Following company procedures and ensuring all customer interactions meet the required standards.
• Working collaboratively with colleagues to ensure a positive customer experience.

About you

The ideal candidate will:

• Have excellent verbal communication and listening skills.
• Be confident speaking to customers over the telephone.
• Have a friendly, patient, and professional approach.
• Be comfortable using computers and learning new systems.
• Have good organisational skills and attention to detail.
• Be reliable, punctual, and motivated to deliver excellent customer service.
• Have a positive attitude and a willingness to learn.

• Monday to Friday, 8:00am-5:00pm.
• Full training and ongoing support.
• Hybrid working option available once training has been successfully completed and the employee is ready to work independently.

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Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.