Customer Service Executive

Dynamite Recruitment Solutions Ltd; Bracknell; Hybrid; GBP 23,000 - 28,000; Part time

Job summary

A reputable recruitment agency is seeking a Customer Service Executive in Bracknell. This role involves managing customer communications across various channels while ensuring timely support and maintaining customer satisfaction. Ideal candidates possess strong communication skills, are comfortable in a dynamic environment, and have previous customer service experience. This position offers a hybrid working model after training, with opportunities for progression into permanent roles. Join a supportive team that values employee development.

Benefits

Excellent team culture

Hybrid working after training

Opportunity for progression

Qualifications

• Previous experience in customer service, call handling, or contact centre environments is ideally required.
• Confident communicator with strong written and verbal skills.
• Comfortable managing multiple customer channels (phone, email, and social media).
• Excellent administration and IT skills, including Microsoft Office.
• A proactive problem-solver who enjoys working as part of a supportive team.

Responsibilities

• Handle inbound and outbound customer calls, providing prompt, professional, and empathetic support.
• Respond to customer enquiries via email, live chat, and social media channels including Facebook, Twitter, and Trustpilot.
• Take ownership of queries and ensure timely and accurate resolutions.
• Liaise with internal departments and third-party partners to follow up on requests or elevate issues as needed.
• Update customer records, manage legal documentation, and maintain accurate information in the internal CRM system.
• Support general administration tasks to ensure the smooth running of the department.
• Consistently deliver excellent service, maintaining a positive and professional approach in every interaction.

Skills

Customer service experience

Strong communication skills

Multi-channel customer management

IT skills including Microsoft Office

Problem-solving

Job description

Customer Service Executive

Location: Bracknell

Salary: £14.50 per hour (£28,000)

Hours: Monday to Friday, 37 hours per week

Contract: 12-week temporary assignment with potential to progress to a fixed‑term/permanent contract IF you are keen to stay.

Dynamite Recruitment is proud to be partnering with a highly reputable property services organisation based in Bracknell. Due to continued growth, they are seeking an enthusiastic Customer Service Executive to join their friendly and professional team.

This is an excellent opportunity for someone who thrives in a fast‑paced customer‑focused environment and enjoys delivering high‑quality service across a range of communication channels.

Key Responsibilities

• Handle inbound and outbound customer calls, providing prompt, professional, and empathetic support.
• Respond to customer enquiries via email, live chat, and social media channels including Facebook, Twitter, and Trustpilot.
• Take ownership of queries and ensure timely and accurate resolutions.
• Liaise with internal departments and third‑party partners to follow up on requests or elevate issues as needed.
• Update customer records, manage legal documentation, and maintain accurate information in the internal CRM system.
• Support general administration tasks to ensure the smooth running of the department.
• Consistently deliver excellent service, maintaining a positive and professional approach in every interaction.

The Ideal Candidate

• Previous experience in customer service, call handling, or contact centre environments is ideally required.
• Confident communicator with strong written and verbal skills.
• Comfortable managing multiple customer channels (phone, email, and social media).
• Excellent administration and IT skills, including Microsoft Office.
• A proactive problem‑solver who enjoys working as part of a supportive team.

Why Join?

• Excellent team culture and supportive environment.
• Hybrid working after training (2–3 days in the office).
• Opportunity for progression to a fixed‑term role with increased pay.
• Be part of a growing organisation that values customer satisfaction and employee development.