Customer Service Executive

Johnsons Workwear; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading textile service provider in Birmingham is seeking a Customer Service Executive to enhance customer relationships and drive retention. Responsibilities include achieving sales targets, conducting customer visits, and ensuring service standards. The ideal candidate will possess strong communication skills and a proven track record in customer service. This position offers a competitive benefits package including a company car, healthcare, and professional development opportunities.

Benefits

Company car

Private healthcare

Company pension scheme

Access to training academy

Life assurance

Qualifications

• Experience in customer service roles focused on relationship management.
• Strong communication skills for managing customer inquiries.
• Ability to achieve sales and retention targets.

Responsibilities

• Achieve customer retention and sales targets within your assigned area.
• Complete customer visits in line with agreed schedules.
• Maintain accurate records and customer information.

Skills

Customer retention

Sales performance

Relationship management

Effective communication

Job description

Overview

We are currently seeking a Customer Service Executive to manage and develop customer relationships within a defined territory. This role involves regular customer visits to ensure satisfaction across all aspects of service, while supporting customer retention and identifying opportunities for growth in line with our customer commitment.

The role

As a Customer Service Executive, you will be responsible for maintaining strong customer relationships, ensuring service standards are met, and contributing to retention and sales performance.

Your responsibilities will include:

• Achieving customer retention and sales targets within your assigned area
• Completing customer visits in line with agreed schedules
• Working closely with Customer Service Administrators to ensure effective account support
• Managing and escalating customer queries as required, keeping managers, supervisors, and colleagues informed
• Maintaining accurate records and customer information
• Building and maintaining positive working relationships with customers and internal stakeholders
• Undertaking ad-hoc duties as required to support business and customer service needs

What We Offer

This role includes a competitive benefits package, including:

• Company car
• Private healthcare
• Access to a company Share Save Scheme
• Employee wellness programme
• Company pension scheme
• Life assurance
• Access to an award-winning training academy focused on professional development and career progression

About Us

Johnsons Workwear is one of the UK’s leading providers of textile service solutions, supplying thousands of customers across a wide range of industries — including food manufacturing, engineering, motor trade, healthcare, and specialist industrial environments.

Our customers range from large multinational organisations to independent family-run businesses, and we pride ourselves on delivering consistently high standards of service. We are independently reviewed by our customers each year and are recognised as a high-performing provider within our sector.

We are an employee-focused organisation, committed to developing our people and providing long-term career opportunities.

Apply now to join Johnsons Workwear and play a key role in delivering excellent customer service.