Customer Service - Desk Operator

Anonymous; Shifnal; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading taxi & PSV company in Newport is seeking a Desk Operator to provide excellent customer service. The ideal candidate will communicate effectively, manage customer bookings, and adapt to a flexible schedule. This role offers full training on the specialized booking system and potential promotion within the company. Benefits include a company pension, staff discounts, and 28 days of holiday.

Benefits

Training Provided

Company Pension

Free car parking

Potential of management position

28 days holiday

Staff discounts

Birthdays off

Work events

Qualifications

• Experience in a similar role would be beneficial however not essential.
• Customer service experience would be an advantage.
• Able to work flexible shift patterns.

Responsibilities

• Answering the telephone in a polite, friendly and efficient manner.
• Inputting customer bookings onto the computer.
• Ensuring all bookings are dispatched on time using the computer system.

Skills

Customer Service experience

Excellent communication skills

IT Skills

Job description

Overview

Customer Service - Desk Operator | Newport | Full Time/ Part Time | From £22,000pa +

Our client is a successful taxi & PSV company based in Newport, Shropshire who due to continued success are currently looking to recruit a Desk Operator. This is a fantastic opportunity for somebody who excels in customer service to join a well-regarded company. Full training will be given on the specialised taxi booking computer system.

Benefits

• Training Provided
• Company Pension
• Free car parking
• Friendly team of professional staff
• Potential of management position
• 28 days holiday
• Potential progression to management
• Staff discounts
• Birthdays off
• Work events

Responsibilities

• Answering the telephone in a polite, friendly and efficient manner
• Inputting customer bookings onto the computer
• Ensuring emails and online bookings are inputted correctly
• Ensuring all bookings are dispatched on time using the computer system

The Ideal Candidate

• Experience in a similar role would be beneficial however not essential
• Customer Service experience would be an advantage
• Excellent communication skills
• IT Skills are essential
• Able to work flexible shift patterns

If you're the ideal candidate our client is looking for, please send your CV by clicking the APPLY button.

Talent Finder is an advertising agency. Once you have submitted your application it will be passed to the third-party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm to whom your application has been forwarded to.