Customer Service Coordinator - Flexible Growth & Training

Techtronic Industries; High Wycombe; Sur place; GBP 23 000 - 29 000; Plein temps

Avantages offerts par ce poste

25 days holiday

Flexible working

Pension & benefits

Medical benefits

Discounts

Training & development

Free parking

Free fruit & drinks

Résumé du poste

TTI, Inc. in High Wycombe is seeking a Customer Service Coordinator to support the inside/branch sales team. You will handle customer inquiries, order handling, and coordinate special requests to ensure smooth processing.

The role requires strong B2B customer service, excellent communication, and proficient use of Microsoft Office. You will verify orders, provide status updates by phone and email, and help with quotes and order confirmations.

Qualifications

• Experience in B2B customer service, preferably in electronics components or similar industry.
• Ability to write routine business correspondence and compute rates, ratios and percentages.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications and computer systems.

Responsabilités

• Verifies and expedites customer orders to ensure accuracy and on-time delivery.
• Provides order status information to customers via phone and email.
• Coordinates issue resolution by working with Sales Representatives and customers to ensure smooth sales-to-sh shipping process.
• Assists the Sales Representative processing customer quotes and provides additional support.
• Processes order confirmations by reviewing data and maintaining accuracy to minimize errors.

Connaissances

B2B customer service

Telephone etiquette

Communication skills

MS Office proficiency

Description du poste

TTI, Inc. in High Wycombe is seeking a Customer Service Coordinator to support the inside/branch sales team. You will handle customer inquiries, order handling, and coordinate special requests to ensure smooth processing.

The role requires strong B2B customer service, excellent communication, and proficient use of Microsoft Office. You will verify orders, provide status updates by phone and email, and help with quotes and order confirmations.