Customer Service Coordinator

Techtronic Industries; High Wycombe; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Flexible working

Pension & benefits

Medical benefits

Discounts

Training & development

Free parking

Free fruit & drinks

Job summary

TTI, Inc. in High Wycombe is seeking a Customer Service Coordinator to support the inside/branch sales team. You will handle customer inquiries, order handling, and coordinate special requests to ensure smooth processing.

The role requires strong B2B customer service, excellent communication, and proficient use of Microsoft Office. You will verify orders, provide status updates by phone and email, and help with quotes and order confirmations.

Qualifications

• Experience in B2B customer service, preferably in electronics components or similar industry.
• Ability to write routine business correspondence and compute rates, ratios and percentages.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications and computer systems.

Responsibilities

• Verifies and expedites customer orders to ensure accuracy and on-time delivery.
• Provides order status information to customers via phone and email.
• Coordinates issue resolution by working with Sales Representatives and customers to ensure smooth sales-to-sh shipping process.
• Assists the Sales Representative processing customer quotes and provides additional support.
• Processes order confirmations by reviewing data and maintaining accuracy to minimize errors.

Skills

B2B customer service

Telephone etiquette

Communication skills

MS Office proficiency

Job description

We continue to grow. Grow with us! As one of the world’s leading distributor specialists of electronic components, we at TTI, Inc., a Berkshire Hathaway company, work every day to exceed our customers’ expectations.
Are you looking for a long-term perspective with responsible tasks and attractive development opportunities in an international and familiar company? Then we are exactly right for you!

Customer Service Coordinator

Location: High Wycombe

What you bring to us:

• Excellent business to business customer service skills, preferably in the electronics components industry or equivalent
• Good telephone etiquette, the ability to write routine business correspondence and compute rate, ratios & percentages
• Excellent verbal and written communication skills
• Knowledge of all Microsoft Office applications and ability to use the computer system proficiently

The Branch Customer Service Coordinator provides support to the inside / branch sales force by assisting with customer inquiries, order handling, the coordination special customer request and issue resolution.

• Verifies and expedites customer orders to ensure accuracy and secure on-time delivery
• Provides information to customer regarding order status by answering inquiries via phone and email
• Coordinates issue resolution by working with the Sales Representative and the Customer to ensure smooth sales to shipping process
• Assists the Sales Representative processing customer quotes and providing additional support
• Processes order confirmation files by reviewing data and maintaining accuracy resulting in low sales errors and high quality

We offer:

A future-orientated perspective on the various roles in our company with responsibilities over different tasks and the opportunity to develop and grow within our progressively expanding organisation.

TTI is proud of the culture we have built both locally and across the world, it is a culture when employees are able to develop their careers, seek opportunities for develop and truly build a career with many employees achieving long tenures. We also have an extensive package of benefits including;

• 25 days holiday, plus bank holidays, increasing with service
• Flexible working arrangements and working from home
• Financial benefits such as a generous pension, death in service benefit and enhanced family policies.
• Medical benefits such as medical cover, private GP, healthcare cash plan, mental health support and an employee assistance program
• Access to a range of discounts including gym membership
• Excellent training and development opportunities
• Free parking. Free fruit and drinks