Customer Service Coordinator

TTI Europe; Manchester; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Flexible working from home

Generous pension

Private medical cover

Employee discounts

Training & development

Free parking

Free fruit & drinks

Job summary

TTI Europe in Manchester is seeking a Customer Service Coordinator to support the inside/branch sales force by handling customer inquiries, processing orders, and coordinating special requests. Strong B2B customer service experience and excellent communication skills are essential.

You will verify orders, provide status updates via phone and email, and work with Sales Representatives to prepare quotes and ensure on-time delivery. The role offers growth within a global distributor.

Qualifications

• Experience in B2B customer service, preferably in electronics components.
• Ability to calculate rates, ratios and percentages and write routine business correspondence.
• Excellent communication skills, both verbal and written.

Responsibilities

• Assist with customer inquiries, order handling, coordination of special customer requests and issue resolution.
• Verify and expedite customer orders to ensure accuracy and on-time delivery.
• Provide order status information to customers via phone and email.
• Support Sales Representatives with processing quotes and additional assistance.
• Process order confirmations with data accuracy to minimize errors.

Skills

Customer service (B2B)

Telephone etiquette

Verbal and written communication

Microsoft Office

Tools

Microsoft Office

Job description

We continue to grow. Grow with us! As one of the world’s leading distributor specialists ofelectronic components, we at TTI, Inc., a Berkshire Hathaway company, work every day to exceed our customers’ expectations.

Are you looking for a long-term perspective with responsible tasks and attractive development opportunities in an international and familiar company? Then we are exactly right for you!

Customer Service Coordinator

Location: Manchester

What you bring to us:

• Excellent business to business customer service skills, preferably in the electronics components industry or equivalent
• Good telephone etiquette, the ability to write routine business correspondence and compute rate, ratios & percentages
• Excellent verbal and written communication skills
• Knowledge of all Microsoft Office applications and ability to use the computer system proficiently

Your responsibilities include:

The Branch Customer Service Coordinator provides support to the inside/branch sales force by assisting with customer inquiries, order handling, the coordination special customer request and issue resolution.

What you bring to us:

• Verifies and expedites customer orders to ensure accuracy and secure on-time delivery
• Provides information to customer regarding order status by answering inquiries via phone and email
• Coordinates issue resolution by working with the Sales Representative and the Customer to ensure smooth sales to shipping process
• Assists the Sales Representative processing customer quotes and providing additional support
• Processes order confirmation files by reviewing data and maintaining accuracy resulting in low sales errors and high quality

We offer:

A future-orientated perspective on the various roles in our company with responsibilities over different tasks and the opportunity to develop and grow within our progressively expanding organisation.

We offer:

A future-orientated perspective on the various roles in our company with responsibilities over different tasks and the opportunity to develop and grow within our progressively expanding organisation.

TTI is proud of the culture we have built both locally and across the world, it is a culture when employees are able to develop their careers, seek opportunities for develop and truly build a career with many employees achieving long tenures. We also have an extensive package of benefits including;

• 25 days holiday, plus bank holidays, increasing with service
• Flexible working arrangements and working from home
• Financial benefits such as a generous pension, death in service benefit and enhanced family policies.
• Medical benefits such as medical cover, private GP, healthcare cash plan, mental health support and an employee assistance program
• Access to a range of discounts including gym membership
• Excellent training and development opportunities
• Free parking. Free fruit and drinks

Contact: Victoria Harlock - Human Resources

Hillbottom Road - Artisan Building, HP12 4HJ High Wycombe - ttieurope.com