Customer Service Coordinator

TTI Europe; High Wycombe; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Flexible working

Pension plan

Private medical

Employee discounts

Training opportunities

Free parking

Job summary

TTI Europe is seeking a Customer Service Coordinator in High Wycombe to deliver expert support to the branch sales team. You will handle customer inquiries, process orders, and coordinate special requests, ensuring accurate, on-time deliveries and smooth order progression.

The role emphasizes strong B2B communication, phone and email responsiveness, and proficient use of MS Office. You will work in a collaborative environment with opportunities to grow your career within our expanding

Qualifications

• Excellent business to business customer service skills, preferably in the electronics components industry or equivalent.
• Good telephone etiquette, the ability to write routine business correspondence and compute rate, ratios & percentages
• Excellent verbal and written communication skills
• Knowledge of all Microsoft Office applications and ability to use the computer system proficiently

Responsibilities

• The Branch Customer Service Coordinator provides support to the inside / branch sales force by assisting with customer inquiries, order handling, the coordination special customer request and issue resolution.
• Verifies and expedites customer orders to ensure accuracy and secure on-time delivery
• Provides information to customer regarding order status by answering inquiries via phone and email
• Coordinates issue resolution by working with the Sales Representative and the Customer to ensure smooth sales to shipping process
• Assists the Sales Representative processing customer quotes and providing additional support
• Processes order confirmation files by reviewing data and maintaining accuracy resulting in low sales errors and high quality

Skills

B2B customer service

Telephone etiquette

Verbal & written comms

MS Office proficiency

Job description

We continue to grow. Grow with us! As one of the world’s leading distributor specialists ofelectronic components, we at TTI, Inc., a Berkshire Hathaway company, work every day to exceed our customers’ expectations. Are you looking for a long-term perspective with responsible tasks and attractive development opportunities in an international and familiar company? Then we are exactly right for you!

Customer Service Coordinator

Location: High Wycombe

What you bring to us:

• Excellent business to business customer service skills, preferably in the electronics components industry or equivalent
• Good telephone etiquette, the ability to write routine business correspondence and compute rate, ratios & percentages
• Excellent verbal and written communication skills
• Knowledge of all Microsoft Office applications and ability to use the computer system proficiently

Your responsibilities include:

The Branch Customer Service Coordinator provides support to the inside / branch sales force by assisting with customer inquiries, order handling, the coordination special customer request and issue resolution.

What you bring to us:

• Verifies and expedites customer orders to ensure accuracy and secure on-time delivery
• Provides information to customer regarding order status by answering inquiries via phone and email
• Coordinates issue resolution by working with the Sales Representative and the Customer to ensure smooth sales to shipping process
• Assists the Sales Representative processing customer quotes and providing additional support
• Processes order confirmation files by reviewing data and maintaining accuracy resulting in low sales errors and high quality

We offer:

A future-orientated perspective on the various roles in our company with responsibilities over different tasks and the opportunity to develop and grow within our progressively expanding organisation.

We offer:

A future-orientated perspective on the various roles in our company with responsibilities over different tasks and the opportunity to develop and grow within our progressively expanding organisation.

TTI is proud of the culture we have built both locally and across the world, it is a culture when employees are able to develop their careers, seek opportunities for develop and truly build a career with many employees achieving long tenures. We also have an extensive package of benefits including;

• 25 days holiday, plus bank holidays, increasing with service
• Flexible working arrangements and working from home
• Financial benefits such as a generous pension, death in service benefit and enhanced family policies.
• Medical benefits such as medical cover, private GP, healthcare cash plan, mental health support and an employee assistance program
• Access to a range of discounts including gym membership
• Excellent training and development opportunities
• Free parking. Free fruit and drinks

If you are a highly motivated individual with the drive and skills to meet the challenges of our rapidly growing business needs,

Contact: Victoria Harlock - Human Resources

Hillbottom Road - Artisan Building, HP12 4HJ High Wycombe - ttieurope.com