Remote Customer Service Coordinator — Growth & Flexibility

TTI Europe; Salford; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Flexible working arrangements

Pension

Medical benefits

Employee discounts

Training & development

Free parking

Job summary

TTI Europe seeks a Customer Service Coordinator in Manchester to support the inside/branch sales force with inquiries, order handling, and special requests. You will communicate with customers via phone and email, verify orders for accuracy, and help keep shipping on schedule.

The role offers a long-term position with comprehensive benefits and opportunities for growth within our expanding organisation. A strong focus on customer satisfaction and teamwork drives our service culture.

Qualifications

• B2B customer service experience preferred.
• Strong telephone etiquette and ability to write routine business correspondence and perform rate calculations.
• Proficient with Microsoft Office and computer systems.

Responsibilities

• Assist with customer inquiries, order handling, and coordinating special customer requests.
• Assist Sales Representatives with processing customer quotes and providing additional support.
• Process order confirmations and maintain data accuracy to reduced sales errors and ensure smooth order flow.

Skills

B2B customer service

Telephone etiquette

Written communication

Microsoft Office

Tools

Microsoft Office

Job description

TTI Europe seeks a Customer Service Coordinator in Manchester to support the inside/branch sales force with inquiries, order handling, and special requests. You will communicate with customers via phone and email, verify orders for accuracy, and help keep shipping on schedule.

The role offers a long-term position with comprehensive benefits and opportunities for growth within our expanding organisation. A strong focus on customer satisfaction and teamwork drives our service culture.