Customer Service Coordinator

TTI, Inc. - Europe; High Wycombe; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Hybrid work arrangements & WFH

Pension and death in service benefit

Medical benefits and healthcare plan

Discounts & gym membership

Training and development opportunities

Free parking & refreshments

Job summary

TTI, Inc. - Europe in High Wycombe is seeking a Customer Service Coordinator to support the inside/branch sales team with customer inquiries, order handling and special requests. The role focuses on accurate order processing and timely communications.

You will verify orders, provide status updates by phone and email, and work with Sales Representatives to ensure smooth sales to shipping, contributing to high-quality service within our growing, international company.

Qualifications

• Excellent customer service skills, preferably in electronics or similar.
• Good telephone etiquette and ability to write routine business correspondence.
• Excellent verbal and written communication skills.
• Knowledge of MS Office and ability to use computer systems proficiently.

Responsibilities

• Assist with customer inquiries, order handling, coordination of special requests and issue resolution.
• Verify and expedite customer orders to ensure accuracy and on-time delivery.
• Provide order status updates by phone and email.
• Coordinate issue resolution with Sales Representatives and customers.
• Assist Sales Representatives with processing quotes and additional support.

Skills

Customer service

Telephone etiquette

Verbal communication

Written communication

Tools

Microsoft Office

Job description

We continue to grow. Grow with us! As one of the world’s leading distributor specialists of electronic components, we at TTI, Inc., a Berkshire Hathaway company, work every day to exceed our customers’ expectations.

Are you looking for a long-term perspective with responsible tasks and attractive development opportunities in an international and familiar company? Then we are exactly right for you!

Customer Service Coordinator

Location: High Wycombe

What You Bring To Us:

• Excellent business to business customer service skills, preferably in the electronics components industry or equivalent
• Good telephone etiquette, the ability to write routine business correspondence and compute rate, ratios & percentages
• Excellent verbal and written communication skills
• Knowledge of all Microsoft Office applications and ability to use the computer system proficiently

Your Responsibilities Include:

The Branch Customer Service Coordinator provides support to the inside / branch sales force by assisting with customer inquiries, order handling, the coordination special customer request and issue resolution.

What You Bring To Us:

• Verifies and expedites customer orders to ensure accuracy and secure on-time delivery
• Provides information to customer regarding order status by answering inquiries via phone and email
• Coordinates issue resolution by working with the Sales Representative and the Customer to ensure smooth sales to shipping process
• Assists the Sales Representative processing customer quotes and providing additional support
• Processes order confirmation files by reviewing data and maintaining accuracy resulting in low sales errors and high quality

We Offer:

A future-orientated perspective on the various roles in our company with responsibilities over different tasks and the opportunity to develop and grow within our progressively expanding organisation.

• 25 days holiday, plus bank holidays, increasing with service
• Flexible working arrangements and working from home
• Financial benefits such as a generous pension, death in service benefit and enhanced family policies.
• Medical benefits such as medical cover, private GP, healthcare cash plan, mental health support and an employee assistance program
• Access to a range of discounts including gym membership
• Excellent training and development opportunities
• Free parking. Free fruit and drinks

If you are a highly motivated individual with the drive and skills to meet the challenges of our rapidly growing business needs,

Contact: Victoria Harlock - Human Resources

Hillbottom Road - Artisan Building, HP12 4HJ High Wycombe - ttieurope.com