Customer Service & Order Coordination (Remote-Friendly)

TTI Europe; High Wycombe; Sur place; GBP 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

25 days holiday

Flexible working

Pension plan

Private medical

Employee discounts

Training opportunities

Free parking

Résumé du poste

TTI Europe is seeking a Customer Service Coordinator in High Wycombe to deliver expert support to the branch sales team. You will handle customer inquiries, process orders, and coordinate special requests, ensuring accurate, on-time deliveries and smooth order progression.

The role emphasizes strong B2B communication, phone and email responsiveness, and proficient use of MS Office. You will work in a collaborative environment with opportunities to grow your career within our expanding

Qualifications

• Excellent business to business customer service skills, preferably in the electronics components industry or equivalent.
• Good telephone etiquette, the ability to write routine business correspondence and compute rate, ratios & percentages
• Excellent verbal and written communication skills
• Knowledge of all Microsoft Office applications and ability to use the computer system proficiently

Responsabilités

• The Branch Customer Service Coordinator provides support to the inside / branch sales force by assisting with customer inquiries, order handling, the coordination special customer request and issue resolution.
• Verifies and expedites customer orders to ensure accuracy and secure on-time delivery
• Provides information to customer regarding order status by answering inquiries via phone and email
• Coordinates issue resolution by working with the Sales Representative and the Customer to ensure smooth sales to shipping process
• Assists the Sales Representative processing customer quotes and providing additional support
• Processes order confirmation files by reviewing data and maintaining accuracy resulting in low sales errors and high quality

Connaissances

B2B customer service

Telephone etiquette

Verbal & written comms

MS Office proficiency

Description du poste

TTI Europe is seeking a Customer Service Coordinator in High Wycombe to deliver expert support to the branch sales team. You will handle customer inquiries, process orders, and coordinate special requests, ensuring accurate, on-time deliveries and smooth order progression.

The role emphasizes strong B2B communication, phone and email responsiveness, and proficient use of MS Office. You will work in a collaborative environment with opportunities to grow your career within our expanding