Customer Service Coordinator

JR United Kingdom; Ross-on-Wye; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the HVAC sector is seeking a Customer Service Coordinator to manage field service engineers and enhance customer relationships. This key position involves scheduling, problem-solving, and ensuring high service standards to maximize satisfaction. Join a dynamic team with a focus on service excellence and customer retention.

Benefits

25 days of holiday (plus bank holidays).

Pension Scheme and Life Assurance

Cycle-to-Work Scheme

Access to mental health support through our Employee Assistance Programme.

Qualifications

• 2+ years of experience in a customer service role.
• Scheduling/or supply chain experience.

Responsibilities

• Scheduling and dispatching service engineers.
• Serving as primary point of contact for customers.
• Maintaining detailed service records and warranty documentation.

Skills

Organisational abilities

Customer service mindset

Tools

CRM (Dynamics, Salesforce)

Job description

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Client:

The Engage Partnership Recruitment

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Job Title: Customer Service Coordinator

Location: Hereford

We're looking for an exceptional Service Coordinator to join our commercial HVAC team to manage our field service engineers and customer relationships. This pivotal role ensures seamless service delivery while maximising engineer efficiency and customer satisfaction.

What you'll be doing:

• Scheduling and dispatching service engineers based on urgency, location, and technical requirements
• Serving as primary point of contact for customers
• Coordinating with field technicians to prioritise calls and ensure timely completion
• Providing regular updates to customers throughout the service process
• Maintaining detailed service records and warranty documentation
• Processing work orders and service tickets
• Identifying opportunities for preventative maintenance contracts
• Resolving customer concerns professionally and promptly

What we're looking for:

• 2+ years of experience in a customer service role
• Scheduling/or supply chain experience
• Experience with CRM (Dynamics, Salesforce etc)
• Strong organisational abilities and attention to detail
• Customer service mindset focused on building long-term relationships

The Perks:

• 25 days of holiday (plus bank holidays).
• Pension Scheme and Life Assurance
• Cycle-to-Work Scheme
• Access to mental health support through our Employee Assistance Programme.