Service and Project Coordinator

FOBA; Metropolitan Borough of Solihull; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading company in integrated software and hardware solutions is seeking a Service & Project Coordinator. This role involves planning service engineer activities, ensuring customer satisfaction, and requires excellent communication skills. You will work remotely while coordinating installations and field service management, contributing to the success of projects in a global context.

Qualifications

• Strong focus on customer satisfaction and service efficiency.
• Experience in resource management or Service Support roles.
• Advanced English proficiency; additional languages appreciated.

Responsibilities

• Coordinating service visits and communication with customers.
• Managing and validating incoming support cases.
• Planning field service team according to service level agreements.

Skills

Customer Experience

Communication Skills

Team Orientation

Tools

Field Service Management Platform

Job description

Imagine yourself…

• Owning your ambitionand fuelling your career growth.
• Thriving in a supportive team environmentthat inspires you to strive for excellence.
• Collaborating with a vibrant, diverse, global team.
• Growing your expertiseand expanding your skillset with every project.

It’s all possible with a role atEsko. Esko, aVeraltocompany, is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Our integrated platform and comprehensive tools empower retailers, pre-media and trade shops, manufacturers, and converters to manage best-in-class packaging design and print processes.

Innovation in the is built into the DNA of our business: every day, we challenge ourselves to be better by seeking out new ways to elevate our products, our processes, and our people.

We also know that innovation and ingenuity starts with prioritizing a diverse workforce and a deeply inclusive workplace. We encourage people from all backgrounds to apply to ourpositions.

Reporting to the Service Manager for the North, West, East & TMEA regions, the Service & Project Coordinator is responsible for planning our team of service engineers. You will coordinate, Installations, break/fix and maintenance visits. You will take ownership of Installation projects until customer acceptance. You will be responsible for Customer experience together with the regional service manager and support team. You will be ideally located in Europe and performing your role in a remote capacity.

In this role, a typical day will involve:

• Answering incoming calls from customers
• Support case management - Create and validate incoming support cases
• Creating work orders to be able to plan our service team
• Ordering spare parts and arrange return of unused spare parts
• Planning field Service team in accordance with contractual SLA’s, ensuring the team is efficiently planned to minimize travel time
• Communicating with the customer to plan and confirm on site visits
• Closing all support cases and communicating with the service team to validate customer satisfaction prior to closing the support case
• Preparing Invoices for time and material support activity

The essential requirements of the job include:

• Strong focus on customer experience
• Excellent communication skills
• Team orientated – continuous improvement mindset
• Experience in resource management/planning or Service Support roles
• Experience using a Field Service management platform such as ServiceMax or similar
• Advanced level of English, additional language skills are welcome but not mandatory
• Availability to travel around 10% of the time.

Esko is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environmentwhere purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources—and building rewarding careers along the way.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.