Recruitment Ops Coordinator / Service Delivery Partner. 100% UK Remote.

RR; United Kingdom; Remote; GBP 30,000 - 45,000; Full time

Job summary

Join a leading recruitment agency as a Recruitment Ops Coordinator / Service Delivery Partner, focusing on exceptional customer service and recruitment processes. This fully remote role requires a proactive individual with strong communication skills and a passion for delivering outstanding service in a fast-paced environment.

Qualifications

• Experience in recruiting or service delivery.
• Strong communication and customer service skills.
• Ability to manage multiple stakeholders.

Responsibilities

• Ensure successful customer hiring projects.
• Monitor client feedback and orchestrate team efforts.
• Involved in CV filtering and recruitment processes.

Skills

Customer Service

Recruitment Experience

Data Driven

Communication

Multi-tasking

Tools

Hiring Tech

SaaS

Job description

Recruitment Ops Coordinator / Service Delivery Partner. 100% UK Remote.

Join to apply for the Recruitment Ops Coordinator / Service Delivery Partner. 100% UK Remote. role at RR

Recruitment Ops Coordinator / Service Delivery Partner. 100% UK Remote.

Join to apply for the Recruitment Ops Coordinator / Service Delivery Partner. 100% UK Remote. role at RR

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This range is provided by RR. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

When was the last time you had amazing service? How did it make you feel… Good right?

When good old fashioned human-powered service is done right, there’s nothing like it.

This feeling is what we strive for everyday at RR and why we’ve not made a single cold sales call in 20 years - (yup, a recruitment business that doesn't hound people).

In a world where people are being replaced by AI, we stand firm that a seamless, thoughtful, and ‘always-on’ human experience doesn’t just satisfy - it creates a lasting impression that fuels growth, builds trust & reputation and wins fans who tell their friends.

This is the RR way.

On the cusp of our 20th year delighting customers in our own unique way, we’re about to launch a major brand refresh that completely cements RR’s position as a talent sourcing & experience partner of choice to showcase our service As good as hiring gets

If you’re excited by the prospect of working with a sector innovator with a totally chilled management style - no egos, no whip cracking and no BS, then we need to talk.

We look forward to hearing from you.

Team RR

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Let us set the scene...

Back in 2005, two job seekers with zero recruitment experience decided to challenge the out-dated recruitment agency model after some frustrated encounters.

The traditional agency model was tired, conflicted, and influenced by a massive commission fee that no one liked. So our founders, Anna and Jamie, decided to challenge this.

With some fresh thinking, custom-built tech, a new ethos and a commercial model that worked better for everyone, Recruitment Revolution (RR) was launched… (the 1st online agency of its kind).

In our 20th anniversary year we’re gearing up for a host of exciting new changes to celebrate this milestone. And we’d love for you to join us.

If you obsess about delivering amazing customer experience and have experience in the recruiting / hiring space, preferably with agency, RPO, Service-Delivery volume experience where you are used to spinning lots of plates and managing lots of stakeholders at all levels, we’d love to hear from you.

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// Do you get a kick out of providing exceptional customer service?

// Do you love the fact that your part in the recruitment process can change lives?

// Are you efficient and thorough with an eye for detail?

// Are you the ultimate multi-tasker and expert at priorisation?

// Are you analytical, inquisitive and do you take pride in your work?

// Do you love working as part of a team to make clients happy?

The Role at a Glance

Service Delivery Partner

100% Remote Working Home UK Based

Product / Service: Award-Winning Talent Sourcing & Experience Partner to the ambitious, fast-growing, household and global players. Multi-Sector Specialist.

Reputation: Feefo Platinum Award for Service 2022, 2023, 2024 & 2025.

Renowned in the market for delivering results and delighting customers.

Cool fact: ZERO sales calls in 20 years: 70% customer referrals; 30% organic.

Culture: Fun. Open. Honest. No BS or Gimmicks. No Jargon. Customer is King.

Your Skills: Data driven. Solid with Hiring tech and SaaS. Excellent written and verbal skills Good positive & upbeat energy. (You love smiling). First class communicator. Can lead and influence. You know recruitment - the good, the bad, the ugly.

Our Story:

Frustrated by poor experiences with traditional agencies, our founders (just two regular candidates), decided that the outdated industry needed modernising and a new balance of power.

In 2005, a new kind of agency model was born, putting the client and candidate at the heart of the experience whilst removing the pushy sales, schmooze and high fees.

Today, RR firmly sits in the sweet spot between DIY hiring and high fee agencies. As a collaborative partner we deliver the full sourcing and hiring experience to our customers to source & help them hire the very best talent whilst delivering a first class experience to all.

Where your brilliance will shine:

We are currently recruiting a proactive, smart, on the ball and mega-efficient Service Delivery Partner to be responsible for ensuring customer’s hiring projects are a massive success. From onboarding customers, prepping job content to fanatical service delivery and project wrap-up, you will become a key person in our clients’ lives.

Sitting right at the heart of the business you will be the link between customers, and our amazing sourcing and candidate experience teams. As a proactive thinker and doer you will be a step ahead all the time with the ability to foresee issues and spot opportunities - and have the playbook to act, transform, change, influence and unite all stakeholders.

You will have the gravitas and confidence to advise clients (from HR Assistants to CEOs) on role positioning and process optimisation to help them hire the people they need faster.

To aid this you will carefully monitor multiple data points with real time client feedback to orchestrate the RR team.

As you might expect (being a recruitment role) you’ll also be involved with CV filtering (and we do quite a lot).

About You:

We’re not going to bore you with a list of bullet points. If you know this role you’ll know what you need: bags of stamina, resilience, mega-efficiency, attention to detail & a desire to deliver a first-class service. But above all else you have a strong work-ethic & be happy to muck-in and graft when ‘on the tools’

You’ll also need to be happy, upbeat and a warm person that people just click with.

As far as we are concerned there’s simply no space for cold, frosty and abrasive people in the people space. Definitely not at RR!

You also need to be damn fast with tech / SaaS - we use a plethora of apps and systems daily and you’ll need to navigate these at pace and with precision.

Done!

If this sounds like the gig you’ve been looking for and RR is the place you want then we’d love to hear from you.

Love RR

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Human Resources, and Other

• Industries

  Staffing and Recruiting

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