Customer Service Coordinator

JR United Kingdom; Worcester; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading company in the UK is seeking an administrative support role within their customer services department. The position involves effective communication with customers, managing data input, and fostering professional relationships with colleagues. Ideal candidates will have strong customer service skills, be proficient in Microsoft Office, and possess a good understanding of residential property.

Qualifications

• Experience of client and company confidentiality.
• Knowledge of residential property and competitors is desirable.
• Computer literate with good administrative skills essential.

Responsibilities

• Manage customer expectations and communications effectively.
• Ensure accurate data input into the customer service system.
• Create and manage letters, reports, and spreadsheets.

Skills

Customer service

Communication

Teamwork

Data input

Excel

Word

Powerpoint

Education

General knowledge of NHBC Technical Requirements/Guidelines

Tools

Excel

Word

Powerpoint

Job description

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To support the customer services department with key administrative duties working alongside the co-ordination role

Key Functional Areas

• Effective and professional communication with customers to correctly manage customer expectations where necessary
• To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home
• Ensure that we are in possession of the correct addresses and telephone numbers for all customers
• To ensure accurate and speedy data input into the customer service operating system where necessary
• Create positive working relationships with colleagues paying specific attention to Sales and Production and more importantly the site teams, to enable smoother transition and completion of remedial tasks
• Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner
• To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.
• To focus on costs against budget and ensure that contra charges are in place with the relevant paperwork as and when necessary
• Creation and management of letters, reports, spreadsheets and re-charges

Key Capabilities Required

(1) Skills, Capabilities and attributes

• Ability to work individually and/or part of a team
• Ability to provide exceptional levels of customer service
• Ability to empathise and sympathise with Miller Homes customers without compromising the position of the business
• Ability to provide concise and accurate written or numerical reports when required
• Ability to work comfortably with Excel, Word & Powerpoint
• Must be able to forge strong professional relationships with internal and external disciplines
• Ability to communicate effectively and successfully both written and electronically

(2) Behavioural Attributes

• Trustworthy, honest and provide excellent feedback
• Sound commercial awareness
• Controlled
• Smart and professional personal appearance
• Confident communicator both verbally and written
• Dignified

(3) Knowledge, Experience and Qualification

• Experience of client and company confidentiality
• Knowledge of residential property and our competitors is desirable
• Knowledge of construction including PMA awareness is desirable
• General knowledge of NHBC Technical Requirements/Guidelines desirable
• Computer literate (especially Word & Excel) with good administrative skills essential