Customer Service Coordinator

Michael Page; Trowbridge; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading company in Trowbridge is seeking a Customer Service Coordinator for a long-term temp role with potential for permanence. The role involves managing calls, updating records, and ensuring excellent customer service in a supportive environment. Candidates should possess strong communication skills and a customer-focused approach. This position offers an hourly rate of £12.60, paid weekly, along with holiday pay and a flexible work schedule.

Benefits

Holiday Pay

Flexible Work Schedule

Supportive Team Environment

Qualifications

• Exceptional communication and interpersonal skills.
• A keen eye for detail and a high level of organisational ability.

Responsibilities

• Manage a high volume of calls.
• Create, update and close records in databases (CRM).
• Ensure a professional image in all interactions.

Skills

Communication

Interpersonal Skills

Organisational Ability

Customer Focus

Tools

Microsoft Office Suite

Job description

• Long-term temp role with great permanent potential
• Call-centre role in supportive environment - no cold calling!

About Our Client

Our client is a large organisation with a reputation for excellence. Known for their high-quality products, they are committed to enhancing consumer experience and fostering a productive work environment

Job Description

* To manage a high volume of calls

* To create, update and close records in databases (CRM)

* To follow communication procedures, guidelines and policies

* To ensure at all times a professional image of yourself and the organisation is portrayed in any interaction

* To provide accurate, valid and complete information by using the right methods/tools

* Work with customer service manager to ensure proper customer service is being delivered

The Successful Applicant

A successful Customer Service Coordinator should have:

• Exceptional communication and interpersonal skills.
• A keen eye for detail and a high level of organisational ability.
• The capacity to handle sensitive information with discretion.
• A customer-focused approach and the ability to handle patient queries efficiently.
• Proficiency in using Microsoft Office Suite.

What's on Offer

• An hourly rate of £12.60 per hour, paid weekly, plus holiday pay.
• Opportunity to be a part of a large and supportive organisation and team located in Trowbridge.
• An engaging company culture that values teamwork and innovation.
• Five days on-site with a flexible work schedule.
• Temporary contract with great potential for extension and permanency.