Customer Service Coordinator

JR United Kingdom; Hereford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is on the lookout for a Site Service Support Controller to enhance their operations. This role involves overseeing daily activities of Service Engineers, managing maintenance tasks, and ensuring top-notch customer service. The ideal candidate will thrive in a dynamic environment, showcasing exceptional communication and organizational skills. You'll collaborate closely with teams to streamline service delivery and support engineers in their roles. If you're proactive, adaptable, and ready to make a significant impact, this opportunity is perfect for you.

Benefits

25 Days Holiday plus Bank Holidays

Holiday Purchase Scheme

Cycle to Work Scheme

Long Service Awards

Employee Assistance Programme

Mental Health Support

Qualifications

• Proficient in Microsoft Word and Excel with strong data entry skills.
• Excellent verbal and written communication skills with a professional manner.

Responsibilities

• Support engineers with communication and resource planning.
• Handle customer calls and provide prompt support.
• Order and oversee parts for maintenance works.

Skills

Microsoft Word

Microsoft Excel

Data Entry

Customer Service

Communication Skills

Problem-Solving

Organizational Skills

Tools

Moby

Dynamics

Job description

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Location: Hereford, UK | Office-Based

Are you someone who thrives in a fast-paced, problem-solving environment? Do you enjoy coordinating teams, communicating with purpose, and finding efficient solutions?

If so, we have the perfect role for you!

We’re seeking a talented Site Service Support Controller to oversee the daily operations of our Service Engineers. This includes managing planned maintenance, reactive tasks, quoted jobs, and warranty repairs to ensure exceptional service delivery to our customers.

Key Responsibilities:

1. Be the Engineers’ Main Contact: Support engineers with clear communication, resource planning, and quick problem-solving for urgent issues.
2. Collaborate with the Team: Work with the Team Lead, Service Managers, and Deputies to understand engineers’ skills, availability, routes, and customer preferences.
3. Coordinate Service Delivery: Raise and allocate service orders, procure parts, and schedule maintenance efficiently to enable smooth operations.
4. Customer Service: Handle customer calls and provide professional, prompt support to meet their needs.
5. Manage Parts and Resources: Order and oversee parts for quoted and maintenance works, ensuring readiness for engineers’ visits.

Ideal Candidate Profile:

• Organized, proactive, and adaptable to variety.
• Proficient in Microsoft Word, Excel, and data entry.
• Excellent communication skills, both verbal and written, with a professional telephone manner.
• Ability to prioritize and stay composed under pressure.
• Customer service or supply chain experience is a plus, but not essential.
• Knowledge of air conditioning, chiller, or combustion markets is advantageous, but not required.
• Experience with tools like Moby or Dynamics is a bonus; training will be provided.

Benefits:

• 25 Days Holiday plus Bank Holidays and Holiday Purchase Scheme
• Cycle to Work Scheme
• Long Service Awards
• Employee Assistance Programme and Mental Health Support

Application Details:

• Deadline: 25th April 2025 (apply early as selection is ongoing)
• Location: Interviews at Hereford Office

With over 100 years of innovation, FläktGroup develops energy-efficient Indoor Air Quality solutions for various sectors worldwide, with headquarters in Herne, Germany. Our products are used globally in homes, offices, hospitals, data centers, and more.

Learn more at www.flaktgroup.com

Our Commitment to Diversity:

FläktGroup is an equal opportunity employer. We value skills, qualifications, and experience, and welcome applications from all backgrounds. Applicants must have the Right to Work in the UK.